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Ongoing DNS Issues? Timeouts....

TORPC
Grafter
Posts: 5,163
Registered: ‎08-12-2013

Re: Ongoing DNS Issues? Timeouts....

I swear, some PN staff post / work from home Roll_eyes
jwsg
Grafter
Posts: 90
Thanks: 8
Registered: ‎16-08-2013

Re: Ongoing DNS Issues? Timeouts....

Switched to opendns - all good for now - cheers TORPC / npr
Kelly
Hero
Posts: 5,494
Thanks: 374
Fixes: 9
Registered: ‎04-04-2007

Re: Ongoing DNS Issues? Timeouts....

I work 9-5:30.  Well, that's what my contract says anyway Wink
Kelly Dorset
Ex-Broadband Service Manager
TORPC
Grafter
Posts: 5,163
Registered: ‎08-12-2013

Re: Ongoing DNS Issues? Timeouts....

I suppose asking for overtime / & or a raise, is out the question Cheesy
funkylady
Newbie
Posts: 4
Registered: ‎03-08-2010

Re: Ongoing DNS Issues? Timeouts....

My internet speed over the past two days has been shocking, so slow that websites just won't load. Get it sorted Plusnet  Angry
funkylady
Newbie
Posts: 4
Registered: ‎03-08-2010

Re: Ongoing DNS Issues? Timeouts....

Just changed to openDNS and working a treat now!?  Cheesy
amcclean
Community Veteran
Posts: 1,817
Thanks: 11
Registered: ‎30-07-2007

Re: Ongoing DNS Issues? Timeouts....

Changed to open dns and tried tracert to PN

does this indicate that 195.166.128.197 is having issues?

C:\Users\Alan>tracert www.olus.net (mistyped plus.net, but obviously still an actual address)
Tracing route to www.olus.net [67.215.66.132]
over a maximum of 30 hops:
 1     3 ms     2 ms     1 ms  192.168.0.1
 2     *        *        *     Request timed out.
 3   214 ms   155 ms    39 ms  lo0-central10.ptw-ag03.plus.net [195.166.128.197
]
 4    82 ms    55 ms    40 ms  link-b-central10.ptw-gw02.plus.net [212.159.2.15
4]
 5    26 ms    26 ms    32 ms  xe-4-3-0.ptw-cr02.plus.net [212.159.0.246]
 6    36 ms    26 ms    53 ms  ae2.ptw-cr01.plus.net [195.166.129.4]
 7    72 ms    33 ms    65 ms  te-4-2.car5.London1.Level3.net [217.163.45.249]
 8   112 ms    35 ms    46 ms  ae-2-52.edge6.London1.Level3.net [4.69.139.108]
 9    29 ms    27 ms    70 ms  OPEN-DNS-IN.edge6.London1.Level3.net [195.50.116
.54]
10    42 ms   130 ms    26 ms  hit-servfail.opendns.com [67.215.66.132]
Trace complete.
C:\Users\Alan>tracert www.plus.net
Tracing route to portal.plus.net [212.159.9.2]
over a maximum of 30 hops:
 1     9 ms    14 ms     1 ms  192.168.0.1
 2     *        *        *     Request timed out.
 3   155 ms   120 ms   132 ms  lo0-central10.ptw-ag03.plus.net [195.166.128.197
]
 4    32 ms    27 ms    27 ms  link-a-central10.ptw-gw01.plus.net [212.159.2.15
2]
 5    26 ms    26 ms    26 ms  xe-4-3-0.ptw-cr01.plus.net [212.159.0.244]
 6    26 ms    27 ms    27 ms  ae1.pcl-cr01.plus.net [195.166.129.1]
 7    27 ms    26 ms    37 ms  po2.pcl-gw01.plus.net [195.166.129.41]
 8    35 ms    51 ms    34 ms  gi5-8.ptp-cr01.plus.net [84.93.224.48]
 9    36 ms    35 ms    39 ms  vlan2658.ptp-elb02.plus.net [84.93.224.45]
10    34 ms    37 ms    34 ms  portal.plus.net [212.159.9.2]
Trace complete.
C:\Users\Alan>
direct from router:
Tracing route to www.plus.net [212.159.9.2] over a maximum of 20 hops
1    *      *      *      Request timed out.
2 39ms 124ms 130ms   195.166.128.197
3 25ms 25ms 25ms    212.159.2.152
4 25ms 25ms 25ms    212.159.0.244
5 25ms 25ms 33ms    195.166.129.1
6 65ms 25ms 25ms    195.166.129.41
7 32ms 32ms 33ms    84.93.224.48
8 33ms 33ms 34ms    84.93.224.45
9 33ms 33ms 33ms    212.159.9.2
Trace complete.
Kelly
Hero
Posts: 5,494
Thanks: 374
Fixes: 9
Registered: ‎04-04-2007

Re: Ongoing DNS Issues? Timeouts....

No, it's fine.  Its just busy routing traffic instead of responding to your ping.
Think of it this way, the ping which hit 67.215.66.132 went through that server and back in 42ms so its fine
Kelly Dorset
Ex-Broadband Service Manager
amcclean
Community Veteran
Posts: 1,817
Thanks: 11
Registered: ‎30-07-2007

Re: Ongoing DNS Issues? Timeouts....

Cheers.

Need to look up how this all works.
Kelly
Hero
Posts: 5,494
Thanks: 374
Fixes: 9
Registered: ‎04-04-2007

Re: Ongoing DNS Issues? Timeouts....

We've made a change in the network which may help for any one connected to a PCL gateway.  Anyone still watching connected via PCL and using our DNS?
Kelly Dorset
Ex-Broadband Service Manager
TORPC
Grafter
Posts: 5,163
Registered: ‎08-12-2013

Re: Ongoing DNS Issues? Timeouts....

Do you know what change(s) has been made ?Huh
Kelly
Hero
Posts: 5,494
Thanks: 374
Fixes: 9
Registered: ‎04-04-2007

Re: Ongoing DNS Issues? Timeouts....

Yep!
We've just applied the changes to the PTN/PTW half of the platform now.  Again, yell if that has improved or not.
Hold that thought...
Kelly Dorset
Ex-Broadband Service Manager
Scrambler2
Newbie
Posts: 4
Registered: ‎05-03-2014

Re: Ongoing DNS Issues? Timeouts....

Kelly, I've changed back from OpenDNS to your DNS and I appear to be getting the same quality of connectivity on your DNS now as I was getting on OpenDNS.
Kelly
Hero
Posts: 5,494
Thanks: 374
Fixes: 9
Registered: ‎04-04-2007

Re: Ongoing DNS Issues? Timeouts....

Brill.  What gateway are you on?
http://usertools.plus.net/@gateway
Kelly Dorset
Ex-Broadband Service Manager
joncooper
Grafter
Posts: 314
Registered: ‎07-09-2007

Re: Ongoing DNS Issues? Timeouts....

DNS errors for the last half hour or so - seem ok again for now (same yesterday, different time)