One website will not load

[#1]

Hi all,

I have read other topics similar to this but none of them have helped me.

There is one site that my internet just refuses to connect too - it also happens to be the one that is most important to me for my work. This is happening on all devices that are connected to the network.

I'm not very technical so please explain clearly if you don't mind

Thanks,

Dan

[#2]

Which URL?

[#3]

Hi,

exploremezcal.com

[#4]

http://exploremezcal.com/

Works fine for me; try changing your router DNS settings to Google's;

if you're using PN's HubOne you can't change; however you can amend in your PC's

network settings to Google;

ie

8.8.8.8

8.8.4.4

[#5]

In case any-one is thinking this is another geolocation problem, I have tried it with my VPN IP address set to both the USA and UK. I can get through using either with no problems.

[#6]

URL works for me - slow load though.

[#7]

I noticed it was slow the first time I accessed the site, but noticeably quicker afterwards. Some first time cacheing perhaps?

[#8]

---

@Browni wrote:
Some first time cacheing perhaps?

---

Could be.  A number of high res. images to load on home page.

[#9]

No difficulty here - via a fixed IP address.

[#10]

This seems to be an unusual issue, because I can ping the server, but I cannot load the website.

ping -c 5 exploremezcal.com
PING exploremezcal.com (160.153.137.59) 56(84) bytes of data.
64 bytes from ip-160-153-137-59.ip.secureserver.net (160.153.137.59): icmp_seq=1 ttl=47 time=34.0 ms
64 bytes from ip-160-153-137-59.ip.secureserver.net (160.153.137.59): icmp_seq=2 ttl=47 time=33.8 ms
64 bytes from ip-160-153-137-59.ip.secureserver.net (160.153.137.59): icmp_seq=3 ttl=47 time=34.1 ms
64 bytes from ip-160-153-137-59.ip.secureserver.net (160.153.137.59): icmp_seq=4 ttl=47 time=34.4 ms
64 bytes from ip-160-153-137-59.ip.secureserver.net (160.153.137.59): icmp_seq=5 ttl=47 time=34.1 ms

--- exploremezcal.com ping statistics ---
5 packets transmitted, 5 received, 0% packet loss, time 4004ms
rtt min/avg/max/mdev = 33.829/34.132/34.424/0.302 ms

When attempting to load the website, the replies from the server immediately end up in my router's firewall log:

IN=ppp0 OUT= MAC= src=160.153.137.59 DST=91.125.my.ip LEN=44 TOS=0x00 PREC=0x00 TTL=54 ID=37681 PROTO=TCP SPT=80 DPT=47382 WINDOW=16384 RES=0x00 ACK SYN URGP=0

I guess it may be a problem with my router but I'm not going to try a different one for a single website I don't need to see.

[#11]

I've eventually realised that I have exactly the same problem with southendnewsnetwork.com - which is entirely to be expected because it's the same IP address.