Old linebox
Quote from: road Judged by whom?
By BT Openreach, who employ the engineers.
Quote from: road Maybe not but I feel you have a moral obligation to ask for justification on behalf of your customers. Putting yourself in the customers' position, do you honestly consider BT's charges to be realistic - I think not!
The fees are standard across the WLR service (the service we buy from BT Wholesale). These are the charges derived from labour, materials, time and such.
If you called out a plumber you would pay a standard call out charge, as well as any other charges incurred as well.
You also have to consider that Openreach only have so many engineers, and need to charge for non-essential work to ensure that demand doesn't far exceed supply.
Quote from: road Yes I do but it's very intermittent and I'm not prepared to risk raising a fault.
Regards .....
It doesn't cost you anything to raise the fault to us and let us test it, you never know what might show up.
Quote from: road I'm asking for justification of the extortionate charges, not for a waiver of the charges. I fully expect to have to pay for work being done but I do not expect to be ripped off.
If PN can demonstrate that there is a fault there is a possibility that you will get it swapped for free. Worth a try!
Quote from: Mand
Quote from: road Yes I do but it's very intermittent and I'm not prepared to risk raising a fault.
Regards .....
It doesn't cost you anything to raise the fault to us and let us test it, you never know what might show up.
It's just happened again this afternoon <sigh>.
I was happilly surfing and then, all of a sudden, NADA - I lost my connection with PlusNet and I just could not re-connect. Been here before methinks so I immediately lifted the telephone receiver and lo and behold, there was crackling on the line. The temporary fix is quite simply a matter of un-plugging the filter from the linebox and plugging it straight back in again, which stops the crackling. AFAIC, the linebox is definitely faulty but with it being such an intermittent fault, how do I prove that it needs replacing FOC. If there was noise on the line all the time, it would be simple but I can literally go for months without any problems and then, all of a sudden, wallop!
Regards .....
Ah, good idea, never thought of that. Strange how the simple solutions often elude us, isn't it 
Right, my telephone service is with PlusNet so the next time it happens, I'll phone them and hopefully they will be able to hear it and then raise a fault for me.
As for swapping filters, I've tried a shed-load of different ones and it doesn't make any difference.
Thanks for your very helpful suggestion
Regards .....
Right, my telephone service is with PlusNet so the next time it happens, I'll phone them and hopefully they will be able to hear it and then raise a fault for me.
As for swapping filters, I've tried a shed-load of different ones and it doesn't make any difference.
Thanks for your very helpful suggestion
Regards .....