Old Fibre Extra -> New Fibre Extra, slow upload?
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Old Fibre Extra -> New Fibre Extra, slow upload?
23-08-2012 8:32 PM
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I recently moved from the old 40/2 Fibre Extra service to the 76/20 service.
My download speed is around 60Mbps, which is as expected. However I expected my upload to be closer to 20Mbps, but it's actually closer to 14Mbps (according to speedtester.bt.com, closer to 11Mbps according to everyone else).
Is it normal to not get close to the upload speed?
Mind you it's still better than my old 1.84Mbps, but I'm greedy!
Re: Old Fibre Extra -> New Fibre Extra, slow upload?
24-08-2012 10:11 AM
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I'v checked your sync speeds and your upload is currently showing at 18MB/s. What is your current upload speed that you are getting?
Chris
Re: Old Fibre Extra -> New Fibre Extra, slow upload?
24-08-2012 11:17 AM
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Thanks for checking this.
Both www.speedtest.net and speedtester.bt.com are currently reporting my upload as being around 11Mbps.
The interesting thing was that after I placed the order to change products my upload increased to around 16Mbps while my download was still 37Mbps. Now since my download has increased my upload has gone down.
At the end of the day I'd rather have the faster download than the upload, but if I could get both that'd be even better.
Re: Old Fibre Extra -> New Fibre Extra, slow upload?
24-08-2012 4:54 PM
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If you are using a wired connection, I'd suggest raising a fault at http://faults.plus.net so our faults team can have a look at this. As your profile is currently configured correctly and the checks I have done show higher speeds than you are currently getting.
If you need further assistance with this then please let me know.
Chris
Re: Old Fibre Extra -> New Fibre Extra, slow upload?
24-08-2012 4:59 PM
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Re: Old Fibre Extra -> New Fibre Extra, slow upload?
24-08-2012 5:09 PM
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I'll keep an eye on it to see how it progresses.
Re: Old Fibre Extra -> New Fibre Extra, slow upload?
26-08-2012 7:18 PM
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Upon testing your line, I am unable to find any issues with both your downstream or upstream speeds. From your recent test done yesterday on the BT Speedtester website you managed to obtain a 60.5mb downstream throughput of a potential 65mb and a 15.7mb out of a potential 20mb.
Given the results above, I am unable to see any issues with your connection.
Naturally, with all broadband technology (fibre to the cabinet included), your connection rates will fluctuate from time to time. This is only natural and expected.
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Typical I should get a better result when doing speed tests to prove a fault...
Re: Old Fibre Extra -> New Fibre Extra, slow upload?
27-08-2012 1:51 PM
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I would monitor your speed, if your speeds do decrease then it would be best if you can run the speed test at that time.
Re: Old Fibre Extra -> New Fibre Extra, slow upload?
27-08-2012 9:23 PM
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Re: Old Fibre Extra -> New Fibre Extra, slow upload?
28-08-2012 11:33 AM
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Re: Old Fibre Extra -> New Fibre Extra, slow upload?
28-08-2012 6:57 PM
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Re: Old Fibre Extra -> New Fibre Extra, slow upload?
29-08-2012 1:44 PM
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