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Offline for some hours!

Bluesplayer
Grafter
Posts: 136
Thanks: 4
Registered: ‎01-10-2009

Offline for some hours!

My broadband went offline around 00.30am, March 28th and stayed offline all night.  Whenever I attempted to use my internet it would say that my user name and password were not acceptable or something.  Testing further it was obvious the broadband wasnt' available.  I went to bed around 2am and the connection was still the same.  It only became available again once I logged on in the morning at 8am.  I wouldn't mind so much but I run multiple websites off a home server setup so any disruptions of this sort are damaging.  Anyways I appreciate the fact that most disruptions occur in the early hours of the morning.  What I would like to know was this planned maintenance or a problem?  If maintenance where can I read up on it so that I can become aware of downtime before it happens as I was working on a site when my broadband went offline.
2 REPLIES 2
itsme
Grafter
Posts: 5,924
Thanks: 3
Registered: ‎07-04-2007

Re: Offline for some hours!

Here you will find major outages http://usertools.plus.net/exchanges/mso.php
Here you will see PN service problems and any planned PN/BT maintenance. http://usertools.plus.net/status/archive/ ; Follow the links at the side to setup email notification.
jojopillo
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 9,786
Registered: ‎16-06-2010

Re: Offline for some hours!

Hi Bluesplayer,
As itsme indicated, it's always worth checking our service status pages as this type of service affecting planned maintenance does happen occasionally.
Jojo Smiley