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Nudge For Stuck IP Profile At Plusnet Please
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Re: Nudge For Stuck IP Profile At Plusnet Please
19-01-2010 7:54 PM
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FYI - Current Router Stats for Ticket # 31538118
* Data Rate:
Stream Type Actual Data Rate
Upstream 416 (Kbps.)
Downstream 3168 (Kbps.)
Upstream Downstream
Noise Margin 6 dB 15 dB
Attenuation 28 dB 28 dB
* Data Rate:
Stream Type Actual Data Rate
Upstream 416 (Kbps.)
Downstream 3168 (Kbps.)
Upstream Downstream
Noise Margin 6 dB 15 dB
Attenuation 28 dB 28 dB
Message 16 of 17
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Re: Nudge For Stuck IP Profile At Plusnet Please
21-01-2010 11:26 AM
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Quote from: goodbodyj Hmmm, she's wired but it's a wireless router and I'm not sure how I left the wireless part. I'll ask her to disable it and report back. Hopes rising, thanks!
[Moderator's note by Adie (Adiewoo): Full quote of preceding post removed, as per Forum Rules ]
OK, an update.
Wireless was on but WPA secured. The router's on 24/7 and we only see data usage in line with how the internet is used so I don't think there's been a hijack. To be sure, wireless is now off.
Two more speed tests below, the first before wireless was switched off, the second after and a couple of days apart.
First one IP profile is down to 750kbs and data up to 636Kbs - seems like an OK data rate for the profile.
Second one IP profile back up to 1000kbs and data down to 293Kbs - again back to poor data rate for the profile.
Wish I had more consistency but unfortunately I don't.
Chris, is this enough to progress the ticket as a "fault" (ticket 31638010)?
Thanks to everyone for their help, other family members on Plusnet doing fine, just this one is providing the entertainment.
~~~~~~~~~~~~~~
second test:
Test1 comprises of Best Effort Test: -provides background information.
Download Speed
636 Kbps
0 Kbps 1000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 636 Kbps
For your connection, the acceptable range of speeds is 200-1000 Kbps.
Additional Information:
Your DSL Connection Rate :928 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 750 Kbps
~~~~~~~~~~~
Third test:
FAQ
Test1 comprises of Best Effort Test: -provides background information.
Download Speed
293 Kbps
0 Kbps 1000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 293 Kbps
For your connection, the acceptable range of speeds is 200-1000 Kbps.
Additional Information:
Your DSL Connection Rate :1216 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 1000 Kbps
Message 17 of 17
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