cancel
Showing results for 
Search instead for 
Did you mean: 

Nudge For Stuck IP Profile At Plusnet Please

gkmanning
Newbie
Posts: 9
Registered: ‎19-01-2010

Re: Nudge For Stuck IP Profile At Plusnet Please

FYI - Current Router Stats for Ticket # 31538118
   * Data Rate:
     Stream Type      Actual Data Rate
     Upstream          416 (Kbps.)
     Downstream     3168 (Kbps.)
                                Upstream      Downstream
     Noise Margin      6 dB         15 dB
     Attenuation        28 dB        28 dB
goodbodyj
Grafter
Posts: 25
Registered: ‎14-07-2009

Re: Nudge For Stuck IP Profile At Plusnet Please

Quote from: goodbodyj
Hmmm, she's wired but it's a wireless router and I'm not sure how I left the wireless part.  I'll ask her to disable it and report back.  Hopes rising, thanks!   Smiley
[Moderator's note by Adie (Adiewoo):  Full quote of preceding post removed, as per Forum Rules ]

OK, an update.
Wireless was on but WPA secured.  The router's on 24/7 and we only see data usage in line with how the internet is used so I don't think there's been a hijack.  To be sure, wireless is now off.
Two more speed tests below, the first before wireless was switched off, the second after and a couple of days apart.
First one IP profile is down to 750kbs and data up to 636Kbs - seems like an OK data rate for the profile.
Second one IP profile back up to 1000kbs and data down to 293Kbs - again back to poor data rate for the profile.
Wish I had more consistency but unfortunately I don't.
Chris, is this enough to progress the ticket as a "fault" (ticket 31638010)?
Thanks to everyone for their help, other family members on Plusnet doing fine, just this one is providing the entertainment.  Smiley
~~~~~~~~~~~~~~
second test:
Test1 comprises of Best Effort Test:  -provides background information.
Download  Speed
636 Kbps
 
0 Kbps 1000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 636 Kbps
For your connection, the acceptable range of speeds is 200-1000 Kbps.
Additional Information:
Your DSL Connection Rate :928 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 750 Kbps

~~~~~~~~~~~
Third test:
FAQ
Test1 comprises of Best Effort Test:  -provides background information.
Download  Speed
293 Kbps
 
0 Kbps 1000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 293 Kbps
For your connection, the acceptable range of speeds is 200-1000 Kbps.
Additional Information:
Your DSL Connection Rate :1216 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 1000 Kbps