Not on ADSL 2+ ?????
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Not on ADSL 2+ ?????
Not on ADSL 2+ ?????
24-04-2010 8:23 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Just switched to plus-net premium.
My exchange is 21cn enabled so im puzzled as to why im on standard ADSL?
Here are my router stats
Product Name EchoLife HG520b
Physical Address 00:21:63:77:38:5f
Software Release V100R001B020 TT
Firmware Release 3.10.11.0-1.0.7.0
Batch Number RTC10P0.020.310110
Release Date 2008/06/20
ADSL Description
ADSL State Show Time
Data Path Fast
Operation Mode G.dmt
Bandwidth Down/Up(kbps) 8128 / 448
SNR Margin Down/Up(dB) 14.5 / 20.0
Attenuation Down/Up(dB) 12.5 / 8.0
Power Down/Up(dBm) 15.5 / 12.0
CRC Down/Up 0 / 1
FEC Down/Up 0 / 0
HEC Down/Up 0 / 1
System Up Time 14:57:47
DSL Up Time 0:35:12
PVC Select
PPP Up Time 0:35:01
Can anyone help?
Re: Not on ADSL 2+ ?????
24-04-2010 10:48 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
1) You haven't been moved to ADSL2+ at the time of the changeover. (Have you had confirmation that the changeover has already taken place?) This seems to happen occasionally and Plusnet staff usually pick up on it when they look at the forums - which they don't always do at weekends.
2) Your router doesn't switch to ADSL2+ automatically and needs to be told to do so. I'm not familiar with your particular router but you could check your manual to see if it says whether change of protocol happens automatically. There might be a way to set ADSL2+ manually.
When you get the problem sorted, it looks like you'll get really great speeds on ADSL2+. I'd love to have a downstream attenuation of only 12.5.
Graham
Re: Not on ADSL 2+ ?????
25-04-2010 11:14 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I raised a ticket with plusnet and they confirm we are on adsl 2 +, I have changed the ADSL mode of the router to ADSL 2 + and rebooted it but it still connects at G.DMT.
Product Name EchoLife HG520b
Physical Address 00:21:63:77:38:5f
Software Release V100R001B020 TT
Firmware Release 3.10.11.0-1.0.7.0
Batch Number RTC10P0.020.310110
Release Date 2008/06/20
ADSL Description
ADSL State Show Time
Data Path Fast
Operation Mode G.dmt
Bandwidth Down/Up(kbps) 8128 / 448
SNR Margin Down/Up(dB) 16.0 / 20.0
Attenuation Down/Up(dB) 12.5 / 8.0
Power Down/Up(dBm) 15.5 / 12.0
CRC Down/Up 0 / 2
FEC Down/Up 0 / 0
HEC Down/Up 0 / 0
System Up Time 41:53:21
DSL Up Time 1:20:21
PVC Select
PPP Up Time 1:20:11
Re: Not on ADSL 2+ ?????
25-04-2010 12:15 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote I raised a ticket with plusnet and they confirm we are on adsl 2 +
Did they confirm that you were on 21CN or did they actually confirm ADSL2+. From seeing other posts recently it would appear that there is some misunderstandings by some support staff. Its clear that some seem to think that 21CN IS ADSL2+, thats not correct!. Being on the 21CN network does not mean it must be ADSL2+. A line can be provisioned on 21CN as ADSL1 or ADSL2+ but can only be ADSL1 on the old 20CN.
Ok, so there are 2 possibilities in your case, either your router isnt ADSL2+ compatible ( or doesnt like it ) or you have been moved to 21CN but provisioned on ADSL1. Given that your router allows you to select ADSL2+ it obviously thinks its ADSL2+ compatible and googling doesnt seem to show up any particular problems with that router.
The fact that your router shows G.DMT is confiming an ADSL1 connection, so my guess is that your line is still provisioned on ADSL1 despite what the answer to your ticket says. Hopefully one of the Digital Care team will pick this up tomorrow and look into it a bit more thoroughly.
As Graham says, you've got a pretty good line there and should get some impressive speeds when you do get an ADSL2+ connection.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Not on ADSL 2+ ?????
25-04-2010 10:46 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Not on ADSL 2+ ?????
26-04-2010 10:46 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
jim:quote
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Not on ADSL 2+ ?????
26-04-2010 11:24 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The order is to move the line form Max DSL to ADSL2+ with uncapped upstream flavour
Re: Not on ADSL 2+ ?????
26-04-2010 11:34 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Sorry about that , it wasnt obvious ( to me anyway ) from your post.
That's excellent, keep up the good work. :),
Jim, sorry about the quote ( smacks wrists! )
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Not on ADSL 2+ ?????
26-04-2010 2:11 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I would like to tag on to this thread too because I seem to have the same sort of issue.
My account was upgraded from Free-Online PAYG (No modem, monthly contract) to Pro on 23rd April, which is my monthly payment date. However, I can find no evidence on the support website that the following have been actioned:
- Move line from ADSL to ADSL2+
- Change Broadband Phone inclusive minutes from 120 to 240
- Order the new wireless router that I opted for
My existing Speedtouch 780 WL is supposed to auto-configure to ADSL2+ but it is still showing ADSL (G.992.1 annex A). When I force it to ADSL2+ or ADSL2 using the command line interface it does not connect.
Do I need to wait for these three actions to happen automatically or does it need some intervention from PlusNet?
Peter
Re: Not on ADSL 2+ ?????
26-04-2010 2:17 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I've placed the order for you now, it should complete early next week for you. As soon as that is complete your router should make the necessary changes automatically.
Re: Not on ADSL 2+ ?????
26-04-2010 2:24 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Peter
Re: Not on ADSL 2+ ?????
26-04-2010 2:35 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Have to say I,m impressed with the service so far.
Re: Not on ADSL 2+ ?????
26-04-2010 4:07 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Why ?
Toby
Re: Not on ADSL 2+ ?????
26-04-2010 4:13 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: newthing Few customers actually get the service they ask CSC to put them on?
Where does this come from? There's only 4 people in this thread that I can count who've needed regrading?
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page