Not happy

[#1]

Changed from sky 3 weeks ago hoping to get a provided with Decent connection. Given a date of the 5th may but then there was a problem with the line with there being a block. So was given a further date of the 11th it's now the 12th and I spent 45 minutes on the phone waiting to speak to them last night just to be cut off . I'm very tempted to cancel the lot if in can get hold of then this morning !!

[#2]

Hi there, 

I can see from your account that you spoke to James earlier and he's advised you on this matter. 

I'm really sorry to see there's been a number of delays but do get back to me here if you need any further assistance or have any questions. 

Adam