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Not connecting.

FIXED
JennyR68
Newbie
Posts: 3
Registered: ‎06-11-2018

Not connecting.

I have just switched to plusnet, phone connected yesterday and I got a text this morning saying broadband had completed so tried to set up but power and broadband light is stuck at orange. How long does it take to activate after completion?
5 REPLIES 5
Baldrick1
Seasoned Hero
Posts: 6,015
Thanks: 2,659
Fixes: 178
Registered: ‎30-06-2016

Re: Not connecting.

Welcome to the forum.

It can be any time up until midnight on the 'go live' day.

JennyR68
Newbie
Posts: 3
Registered: ‎06-11-2018

Re: Not connecting.

So do I leave it on and it will eventually turn blue or switch it off and keep trying occasionally?
Baldrick1
Seasoned Hero
Posts: 6,015
Thanks: 2,659
Fixes: 178
Registered: ‎30-06-2016

Re: Not connecting.

Leave it on until tomorrow. If it’s not working in the morning then try a restart.

JennyR68
Newbie
Posts: 3
Registered: ‎06-11-2018

Re: Not connecting.

So had a chat this morning -
'though it seems like we are having an incident that we are aware of and working to get it resolved asap. We are going to update you once it is done and then your service will get live'

no timescale scale given so guess I'm just waiting!
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 15,184
Thanks: 462
Fixes: 126
Registered: ‎27-04-2007

Re: Not connecting.

Fix

Hi there, 

 

I'm really sorry for the issues with this. I've just been able to resolve a known issue with the account which was preventing you from connecting. 

 

I've given it a couple of minutes before checking our connection logs and can see that you're now online

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team