Fixed! Go to the fix.
Re: Not connecting.
'though it seems like we are having an incident that we are aware of and working to get it resolved asap. We are going to update you once it is done and then your service will get live'
no timescale scale given so guess I'm just waiting!
I'm really sorry for the issues with this. I've just been able to resolve a known issue with the account which was preventing you from connecting.
I've given it a couple of minutes before checking our connection logs and can see that you're now online