Noise Margin

[#1]

It looks like BT's testing showed a fault, but there's no detail on their notes. They do, however, request appointment times for another visit so please reply to the open ticket with three possible times within Monday - Friday, 8am - 1pm and 1pm - 6pm. It would also be worth confirming whether or not an alternate router has been tested into the test socket.

[#2]

Thanks for the reply , will update the ticket now.  
Edit: been connected since friday at 3776 , but had a LSE at around 6am this morning and now i have a 22 db snr and a 1376 sync.  Should i reboot or just try to grin and bear it untill the engineer's visit?

[#3]

We're ready to send an engineer out, just need appointment times on your ticket. Not much point rebooting the router with the connection in it's current state 😕

[#4]

I put the appointment times i'd like on the ticket mate , 1pm and 6pm wednesday prefered  , or any of the 2 slots either thursdat or friday

[#5]

I tried to call you and left a message. It seems that the mobile number we have for you is now inactive, can you update your account with a new number please?
Your engineer is booked for Thursday morning, unfortunately there are no engineers available tomorrow afternoon.

[#6]

i'll update the number , but i cant be reached sunday to wednesday on it as i'm at work and we arn't allowed mobiles.

[#7]

Engineer has been , really helpfull guy.  All things check out fine this end he said pair test etc .  He also recommended a 'lift and shift' as a solution and was going to the exchange to see if they can do one  , he did say this was highly unlikely and it would probably be better if you asked for it to be done.

[#8]

The engineer's notes aren't on the fault yet but if he recommended a lift and shift we'll get it requested. We'll need to book another appointment so please pop some more potential times on your ticket.

[#9]

The engineer has just rung me from the exchange, no lift and shift.  He said you need to book a 'LL5 adsl healthcheck' for a lift and shift to be possible.  He also said he's resetting the card at the exchange , so i'll see how that goes before requesting another visit.  Available times will be the same, i work the same shift every week.

[#10]

Just wondering if my bt ip profile gets updated in the next few hrs as it should , can you please match it so at least i can get one night's gaming in before it crumbles again lol ?

[#11]

It will update automatically, there's just a short delay whilst we're sent the delta report.

[#12]

My bt ip profile has now updated   

[#13]

And matched on our side.

[#14]

Thanks mate , looking forward to a few games online tonight now 

[#15]

Well at least i had a few hrs out of it.  some pics from routerstats (using different router again)