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Noise Margin

Grafter
Posts: 567
Registered: ‎23-10-2009

Re: Noise Margin

Hi thanks for replying , been unable to get online as have been renovating the living room.  I'll raise a fault tomorrow after work.  Smiley
Grafter
Posts: 567
Registered: ‎23-10-2009

Re: Noise Margin

Not raised a fault yet , it been stable since saturday connected at 5728 . 
Grafter
Posts: 567
Registered: ‎23-10-2009

Re: Noise Margin

Bt ip profile up to 5000 now, would appreciate a nudge  Wink
Grafter
Posts: 567
Registered: ‎23-10-2009

Re: Noise Margin

As if by magic the minute my bt profile gets to 5000 i lose sync Cry  Raising a fault now  Crazy
Grafter
Posts: 614
Registered: ‎04-11-2008

Re: Noise Margin

Looks like something or someone gave you the kind of nudge you didn't need.
I know the feeling  Angry

Alastair
Grafter
Posts: 567
Registered: ‎23-10-2009

Re: Noise Margin

Have moved router back to the test socket , and now my upload sync is 704 instead of 832 (i think)  , how can that be possible ?
EDIT : Have asked you to take this fault to bt  ID: 32307812 , just wondering if syncing at the max upload would have been causing the drops? 
Grafter
Posts: 567
Registered: ‎23-10-2009

Re: Noise Margin

Can anybody help regarding the upload sync?  It's pretty useless at that speed as im only getting .48mb with it, and i'm paying an extra £6.99 a month for the thing.
Grafter
Posts: 567
Registered: ‎23-10-2009

Re: Noise Margin

Someone has asked for interleaving to be put back on my line, can someone from comms make sure this doesnt get switched on please??  Pointless paying £27 for being allowed to have it off when it gets turned on without my permission.
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Noise Margin

Hi HaydnExport,
I'm looking at this ticket now for you, though as far as the fault resolution goes we'd be better leaving interleaving on until the fault's resolved. As soon as that's sorted we'll get it removed for you.
Grafter
Posts: 567
Registered: ‎23-10-2009

Re: Noise Margin

with interleaving on there is no point in me playing online, and playing online is why i have broadband with you.  Cancel the fault then  Undecided
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Noise Margin

Surely the fault is also preventing you from playing online? The thing is, adding interleaving is done automatically when an intermittent fault is raised so if I cancel the order it'll get placed again. That's why I'm saying we'll make sure the fault is resolved before turning it off again. It's your call though.
Grafter
Posts: 567
Registered: ‎23-10-2009

Re: Noise Margin

cancel it, if interleaving goes on i cant play full stop, the fault is dropping my sync and ip profile but it's playable , just not good with some hosts as my dl speed is too slow.
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Noise Margin

No worries - I've cancelled the order to apply interleaving and have passed the fault ticket back to you.
Grafter
Posts: 567
Registered: ‎23-10-2009

Re: Noise Margin

Thanks for your help , have now closed the ticket
Grafter
Posts: 567
Registered: ‎23-10-2009

Re: Noise Margin

Just one thing after another  ::), real slow browsing this morning so i do a speedtest 


this is what bt speedtest says

   
FAQ
Results Image not loaded
Test1 comprises of Best Effort Test: -provides background information.
Download  Speed
235 Kbps

0 Kbps 7150 Kbps
Max Achievable Speed
Download speedachieved during the test was - 235 Kbps
For your connection, the acceptable range of speeds is 1200-7150 Kbps.
Additional Information:
Your DSL Connection Rate :5792 Kbps(DOWN-STREAM), 704 Kbps(UP-STREAM)
IP Profile for your line is - 5000 Kbps

This test was not conclusive and further testing is required.This might be useful for your ISP to investigate the fault.
If you wish to carry out further tests,please click on 'Continue' button.If not, please close the window using 'Exit' button and contact your ISP for further assistance with these results.
Please visit FAQ section if you are unable To understand the test results.
And my plusnet ip profile is 5000kb
Can someone kick something or get the magic wand out ?