No support in time of need
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No support in time of need
28-03-2020 3:28 PM
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I have attempted phone support for three days ...not taking calls. My WiFi is rubbish I have bought a third party router Plusnet paying and it won’t connect need advise from support cannot get hold of anybody inc chat...
Re: No support in time of need
28-03-2020 3:53 PM
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@wingercop Welcome to the forum.
A word of advice.
Rather than come to this forum to complain, if you tell us the make and model of modem/router that you have purchased plus whether you are on ADSL or fibre you will very probably get the support that you seek from fellow Plusnet customers.
Re: No support in time of need
28-03-2020 4:49 PM
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With respect I am new and I feel you comment is out of order to be honest I have to start somewhere as I have had trouble for months. Tripping out every 2 mins not fully reaching my bedroom which is five paces from the router. In the end Plusnet advised me to by a third party router...so I did. I have attempted to connect it several times without luck. I was hoping Plusnet support could shed light on why. I have Tplink TD-w9970 of which I am trying to connect to Plusnet. I says it supports a Plusnet.....I don’t think it’s a set up issue I was wondering if Plusnet needed to flick a switch or something as a third party router.
Re: No support in time of need
28-03-2020 5:45 PM
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Hello @wingercop
As you can imagine Plus Net support are a bit thin on the ground at present.
The help pages here may be of use, take a look at this link.
https://www.plus.net/help/broadband/broadband-connection-settings/
Are you using any special characters in your password as have caused issues
Good luck
Dan.
Re: No support in time of need
28-03-2020 6:08 PM
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@wingercop wrote:
I don’t think it’s a set up issue I was wondering if Plusnet needed to flick a switch or something as a third party router.
Just to clear up that point.
If you've previously had working broadband with a Plusnet router, changing to a third party device requires no changes at Plusnet's end.
ADSL2+ Billion 8800NL
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