Will someone from Plusnet please allow me to use my account for the remaining days of my contract. I have paid for the period upto 17th October but all I get is the page to add more credit which then fails.
I have two questions outstanding, the first which had a possible solution which I agreed to, unfortunately after 20 hours waiting the person who responded to this didn't read it and replied to a different question. I then phoned and spoke to Chris who was very helpful and raised a question asking for my account to be reset, now that just sits there waiting for a reply 4 hours later. It really can't be this hard to give people what they have paid for. I know you have the money because you took it twice, one since refunded. This was also due to the computer apparently. I have been using computers for 30 years, they do what they are told too and nothing more, so stop telling me that the system has done it.
Really getting fed up now, been with you lot for three years, through all of the rubbish and all I want is to be able to get my email and pay my bills.
Username :- maz6486
