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No reliable internet connection since the start of December

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Superuser
Superuser
Posts: 10,060
Thanks: 1,368
Fixes: 75
Registered: ‎06-04-2007

Re: No reliable internet connection since the start of December

Have you disconnected from Plusnet then reconnected again? You need to do that to pick up the revised service profile.
David
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Dabbler
Posts: 16
Registered: ‎08-02-2010

Re: No reliable internet connection since the start of December

Nope i hadnt but gave that a try last night after posting and it went to 2,400
Today back up to normal Smiley woo hoo
Thanks for all the assistance
All down to a voice fault !
Download speedachieved during the test was - 5701 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :7840 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 6500 Kbps
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Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: No reliable internet connection since the start of December

Fantastic news, glad we could help. Cheers for letting us know.