No internet

[#1]

Hi. Would it be possible to see whether there is a fault on my line?. I pay for my parents internet, not able to be there myself to help and they say there has been no internet all day? Thanks

[#2]

Hi @kidgorgeous,

I'm sorry to hear about this. If the issue is still ongoing then please send me a private message with your parents account username attached so that we can investigate further. Once you've done so, please update the thread to let us know so we can pick this up for further review as soon as possible.