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No internet

Posts: 3
Registered: ‎23-01-2019

No internet

Apologies if I’ve raised this on the wrong board. Went to bed last night and everything was fine. Got up this morning and I have no internet. Done the checks - everything’s connected up ok; tried resetting; tried turning on/off; phone line is working and no crackles, etc. All lights on Hub are green excepting internet which is red. Supposedly no service issues in my area. Any ideas anyone? TIA
Posts: 26,646
Thanks: 5,170
Fixes: 1,295
Registered: ‎11-01-2008

Re: No internet

Moderators Note

This topic has been moved from tech help to ADSL Broadband 

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If it fixed it click 'This fixed my problem'
Plusnet Help Team
Plusnet Help Team
Posts: 779
Thanks: 88
Fixes: 32
Registered: ‎06-08-2018

Re: No internet

Hi @serendipity40,


I'm sorry for the late response, it does appear your post was not responded to so please accept my apologies for this.


I can see the issue you had was resolved the next day, however if you're still experiencing problems please do not hesitate to contact us.


Thanks - LF

If this post resolved your issue please click the 'This fixed my problem' button
  Tahir M
 Plusnet Help Team