No internet since 8am
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- Re: No internet since 8am
No internet since 8am
19-12-2020 12:57 PM
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Been on hold for over an hour, no indication of where I am in the phone call queue or an estimated wait time! Not how I am wanting to spend my Saturday! I haven't even seen any service announcements on social media to atleast acknowledge this outage and they they are working to fix this.. save me wasting my time on the phone.
Re: No internet since 8am
19-12-2020 1:18 PM
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Welcome to the forums, @Gregoryorr92 . Are you ADSL oFTTC, and have checked if others are affected - a single customer losing connection will not result in any announcement of a problem.
Re: No internet since 8am
19-12-2020 3:06 PM
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I have posted in the wrong forum section, I am Fibre. Didn't notice the different pages when using my mobile to post. Having eventually got through to plusnet customer service I have been informed it is due to the BT exchange. This indicates I am not the only customer affected by this hence my suggestion on a service announcement.
Re: No internet since 8am
19-12-2020 3:52 PM
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I kind of get your point, @Gregoryorr92 , but again - the service announcements these days are only likely to appear if a large area - e.g. a whole city, is likely to be impacted for an extended period.
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