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No internet light

Newbie
Posts: 4
Registered: ‎06-12-2020

No internet light

Joined plusnet and had wifi installed on 28th Nov however yesterday (5th Dec) at 3pm the internet stopped working completely. Restarted router, reset router however no joy. Unable to use apps/ smart tvs and cctv is no longer recording. Broadband light flashing internet light is off completely. Plugged in tradition phone as i dont normally use one and no dial tone. What else can i do ?
Visited http gateway for router which says dsl down wait 10 minutes however nothing is working.
10 REPLIES 10
Seasoned Hero
Posts: 5,490
Thanks: 1,867
Fixes: 56
Registered: ‎24-02-2012

Re: No internet light

Welcome to the forums @britanywild . Based on what you have posted above, the only option is to report a fault by phone.

Is it possible to check with neighbours that their phones/BB are working, just to rule out a local network problem?

John
Newbie
Posts: 4
Registered: ‎05-12-2020

Re: No internet light

I had a similar problem, without internet for over a week, spent hours phoning the 0800 number and got nowhere until they got the faults team to phone me. They changed some settings remotely a couple of times which fingers crossed has solved the problem. Several people on the 0800 number were telling me the fault was internal within my house wiring etc which was not true. Try to get in touch with the faults team would be my advice.

Newbie
Posts: 4
Registered: ‎06-12-2020

Re: No internet light

Thank you yes will contact the faults team. Do you have a number for these at all ?
Seasoned Hero
Posts: 5,490
Thanks: 1,867
Fixes: 56
Registered: ‎24-02-2012

Re: No internet light

@britanywild 0800 432 0200.

 

Have you been able to check with neighbours?

John
Newbie
Posts: 4
Registered: ‎05-12-2020

Re: No internet light

Sorry I don't think there is a number available to the public for the faults team, you need to be referred from someone on the 0800 number when you get through to them, it's a very time consuming and frustrating process. 

Seasoned Hero
Posts: 5,490
Thanks: 1,867
Fixes: 56
Registered: ‎24-02-2012

Re: No internet light

@sheikanvac Which is why I posted the number I did - that will give @britanywild the option to choose the correct option.

I agree it is frustrating trying to get  through, but it is the only way to get a (slightly) faster response.

John
Newbie
Posts: 4
Registered: ‎06-12-2020

Re: No internet light

Been on hold 26 minutes but the Christmas music is brilliant
Seasoned Hero
Posts: 5,490
Thanks: 1,867
Fixes: 56
Registered: ‎24-02-2012

Re: No internet light

Enjoy it - might be a while.Smiley . Hope you get through.

John
Newbie
Posts: 4
Registered: ‎06-12-2020

Re: No internet light

Got through & their systems are down. Typical. Anyone who wants to contact them been advised to try again this afternoon as nothing can be done at this moment
Seasoned Hero
Posts: 5,490
Thanks: 1,867
Fixes: 56
Registered: ‎24-02-2012

Re: No internet light

Angry Sorry to hear that.

John