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No internet light on hub

alexd462011
Newbie
Posts: 1
Registered: ‎03-11-2019

No internet light on hub

For the past day and a half the Internet light on my hub has been off, I have tried all the usual fixes and nothing happens at all.
1 REPLY 1
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 15,183
Thanks: 462
Fixes: 126
Registered: ‎27-04-2007

Re: No internet light on hub

Hi there, 

 

It looks like the connection was dropping in and out before going off altogether:

 

 

Given that and what you've mentioned it does seem like an issue with the router. 

 

The hardware we supplied you with is out of warranty now unfortunately, however if you speak to our customer options guys on 0800 432 0200 they should be able to arrange something for you. 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team