No internet for a week, no support, just bills...

[#1]

Dial tone present, landline works.
Router reset a dozen times.
All leads removed, swapped for spares.
No joy.
No internet for over a week now.
Can't contact anyone for help as they are all busy with their IT upgrade.
Did get an email with the bill though...
PlusNet, you owe me a refund and I expect a revised bill.

[#2]

Hi @Cosic87 

Welcome to the Forums. 

I'm really sorry you have had issues with your connection. 

I've had a look at this and made the relevant adjustments to your circuit which should get you back up and running. 

Can you attempt to establish a connection and let us know if you manage to get online? 

Thanks,

MoR

[#3]

Hi,

Thank you for looking into this.

Tried a few times to re-boot etc. over the last few days, but no luck.

Issue not yet resolved.

[#4]

Hi @Cosic87

Thanks for getting in touch.

I can see that the connection is up and running but the router can't connect because it's currently holding the wrong password. I've raised a ticket for you here which will talk you through how to resolve this.

Let us know how you get on.

Best wishes,

Dave

[#5 · Accepted solution]

Hi,

Not sure why the router lost password sync, but this worked.

Thanks.

[#6]

Hi @Cosic87,

Thank you for getting back in touch. I'm glad to hear that this has worked and that you're back up and running now. I'm sorry for any inconvenience that you experienced whilst the issue was ongoing.

Please let us know if you experience any further problems with your connection or if there's anything else that you'd like to discuss.