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No internet for a week, no support, just bills...

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Cosic87
Newbie
Posts: 3
Fixes: 1
Registered: ‎09-09-2018

No internet for a week, no support, just bills...

Dial tone present, landline works.
Router reset a dozen times.
All leads removed, swapped for spares.
No joy.
No internet for over a week now.
Can't contact anyone for help as they are all busy with their IT upgrade.
Did get an email with the bill though...
PlusNet, you owe me a refund and I expect a revised bill.
5 REPLIES 5
Plusnet Help Team
Plusnet Help Team
Posts: 1,414
Thanks: 248
Fixes: 48
Registered: ‎26-03-2018

Re: No internet for a week, no support, just bills...

Hi @Cosic87 

 

Welcome to the Forums. 

 

I'm really sorry you have had issues with your connection. 

 

I've had a look at this and made the relevant adjustments to your circuit which should get you back up and running. 

 

Can you attempt to establish a connection and let us know if you manage to get online? 

 

Thanks,

MoR

If this post resolved your issue please click the 'This fixed my problem' button
 MoR
 Plusnet Help Team
Cosic87
Newbie
Posts: 3
Fixes: 1
Registered: ‎09-09-2018

Re: No internet for a week, no support, just bills...

Hi,

Thank you for looking into this.

Tried a few times to re-boot etc. over the last few days, but no luck.

Issue not yet resolved.

Plusnet Help Team
Plusnet Help Team
Posts: 1,426
Thanks: 281
Fixes: 47
Registered: ‎11-01-2018

Re: No internet for a week, no support, just bills...

 

Hi @Cosic87

 

Thanks for getting in touch.

 

I can see that the connection is up and running but the router can't connect because it's currently holding the wrong password. I've raised a ticket for you here which will talk you through how to resolve this.

 

Let us know how you get on.

 

Best wishes,

 

Dave

If this post resolved your issue please click the 'This fixed my problem' button
 Dave G
 Plusnet Help Team
Cosic87
Newbie
Posts: 3
Fixes: 1
Registered: ‎09-09-2018

Re: No internet for a week, no support, just bills...

Fix

Hi,

 

Not sure why the router lost password sync, but this worked.

 

Thanks.

Plusnet Help Team
Plusnet Help Team
Posts: 1,338
Thanks: 267
Fixes: 79
Registered: ‎26-03-2018

Re: No internet for a week, no support, just bills...

Hi @Cosic87,

 

Thank you for getting back in touch. I'm glad to hear that this has worked and that you're back up and running now. I'm sorry for any inconvenience that you experienced whilst the issue was ongoing.

 

Please let us know if you experience any further problems with your connection or if there's anything else that you'd like to discuss.
 

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team