No internet for 48 hours
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No internet for 48 hours
19-09-2020 4:24 PM
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I find it crazy that a service which is considered an essential in 2020 has no engineers available on a Sunday or even Saturday afternoon to come and fix.
Re: No internet for 48 hours
19-09-2020 5:00 PM
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Welcome to the forums.
As your line is not a business line which would have a faster SLA (and more expensive) for fixes you get the standard SLA with is up to 5 working days (mon- Fri normally). Its pretty much the same of all ISP's. You can pay more with some ISP for a faster fault fixing service. Plusnet will have a contract with Open reach for one of several levels of SLA
By the way the engineers with OpenReach ones not Plusnet.
Re: No internet for 48 hours
21-09-2020 5:56 PM
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Hi there @Brockstaa,
I'm sorry to read you've had some trouble with your connection lately and for the inconvenience this causes you. @wakeman is correct in that we have SLA's agreed with our suppliers (Openreach/Wholesale) for engineer visits whether it's internal or external. I can see that an update is due tomorrow once the engineer notes have been uploaded to the system. You can view the open fault ticket here.
Thanks.
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- Re: No internet for 48 hours