No internet and phone keeps dropping, random number
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No internet and phone keeps dropping, random number
29-03-2017 10:36 AM
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Re: No internet and phone keeps dropping, random number
29-03-2017 3:31 PM
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Hi @Robander80, thanks for getting in touch. I'm very sorry to hear about this issue but I will certainly look into it for you. Please PM me with your account username so that I can check the line and find out what is happening there.
Re: No internet and phone keeps dropping, random number
29-03-2017 4:59 PM - edited 29-03-2017 6:55 PM
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Seems to be fixed now, however phone line is a bit noisy and im only getting 3.4mbs download.
Re: No internet and phone keeps dropping, random number
30-03-2017 10:33 AM - edited 30-03-2017 10:36 AM
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It would be really cool if my speed wasn't 3.5mbs, can someone please please sort this. Apparently logging faults isn't getting anything done.
Re: No internet and phone keeps dropping, random number
30-03-2017 11:06 AM
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You can log a phone line fault (for the noise on the line) at https://www.plus.net/help/phone/phone-line-troubleshooting/ (assuming you pay Plusnet for your line rental). Don't mention broadband issues, just get the line noise fixed and see if that helps with the broadband.
Re: No internet and phone keeps dropping, random number
30-03-2017 12:21 PM
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Ive already done that, had 2 engineers out and problem still isnt fixed. got 2 fault tickets open at the moment, one for telephone and one for broadband.
Re: No internet and phone keeps dropping, random number
30-03-2017 12:25 PM - edited 30-03-2017 12:29 PM
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Hi @Robander80,
Thanks for finding the time to speak to me on the phone a few minutes ago. Your fault is showed as resolved by BT and we've removed the banding from the line and performed an SNR reset. You're now syncing at just over 18mbps.
Thanks for your patience.
Re: No internet and phone keeps dropping, random number
30-03-2017 5:38 PM
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Moderator's note by Mike (Mav): I have changed the fix to @JonoH as per message #7
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: No internet and phone keeps dropping, random number
31-03-2017 3:29 PM
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speed has dropped once again to 3.5mbs, still not fixed
Re: No internet and phone keeps dropping, random number
31-03-2017 3:42 PM
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Moderator's note by Mike (Mav): I have removed the fix while the issue is still on-going as reported above.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: No internet and phone keeps dropping, random number
04-04-2017 9:34 AM
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Hi @Robander80,
Sorry I haven't responded to this thread sooner, when I read this on Friday I had a colleague contact you to investigate this further and happily he confirmed the problem and resolved it on the day.
Please let us know if you have any further problems.
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