No internet all day.

Crofty · ‎10-03-2009

Hi,
The internet a been down all day, usual off / on again tried.
Been on the phone to support for 1 1/2 hours. This is helping to alleviate the boredom.

Townman · ‎22-08-2007

Hi Crifty,
Just to manage your expectations, PlusNET staff are not in here during the weekend.
Do you have dial tone?
Is the line quiet? Dial 17070 option 2. If there is noise then this needs to be reported to your phone provider.
Otherwise, can you try the router in the test socket?
What lights are you seeing on the router?

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

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