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No internet - Red flashing on router

ViiiMyles
Hooked
Posts: 6
Registered: ‎19-04-2021

No internet - Red flashing on router

Hello,

 

Could you please test my line or advise on the situation?

 

Red/Orange flashing bar consistently on router, doesn't appear to be anything I can do to improve the issue.

 

There has recently been resurfacing works outside my flat but I can't really see this being related to the issue.

 

My plusnet account uses the same email address as this forum account if you are able to check?

 

Thanks

4 REPLIES 4
dvorak
Moderator
Moderator
Posts: 27,792
Thanks: 5,808
Fixes: 1,401
Registered: ‎11-01-2008

Re: No internet - Red flashing on router

If you got to https://faults.plus.net on your phone it will run some initial checks for you.
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ViiiMyles
Hooked
Posts: 6
Registered: ‎19-04-2021

Re: No internet - Red flashing on router

Thanks, I'll give this a try first when I am home from work.

I don't use a home phone so I didn't think to test this - will pinch one from the office today!

ViiiMyles
Hooked
Posts: 6
Registered: ‎19-04-2021

Re: No internet - Red flashing on router

Hello
So I have no dial tone at all so I presume a fault with the line somewhere.
I have opened a case, does anyone know how long would this usually take in order to get an engineer to investigate?
dvorak
Moderator
Moderator
Posts: 27,792
Thanks: 5,808
Fixes: 1,401
Registered: ‎11-01-2008

Re: No internet - Red flashing on router

Usualy up to 3 days
Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'