No incoming emails getting through
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No incoming emails getting through
16-04-2008 6:42 PM
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Have switched off spam filtering and Edge two hours ago, not sure how long before change effective - just tried sending myself emails to plus.com - but none have arrived.
On level 1 filtering before, Edge was off.
I use pop3, no problems with 2 other addresses.
Any thoughts ?
Cheers
Re: No incoming emails getting through
16-04-2008 8:46 PM
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After much back and forth with CSC it's finally been fixed today with no explanation.
If it's any consolation, after a few days delivery delay emails are sent to the original sender then a failed delivery email several days later.
Very frustrating, but once I realised the issue I was able to divert my domain to point elsewhere. Pretty poor response to correcting the problem, despite all the bounce headers I sent!
Good luck!
Re: No incoming emails getting through
17-04-2008 11:49 AM
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@madbanana, looks like you've been affected by Problem 50961 Customers email getting deferred by the mx.cores - You were in the Postini database but you emails were getting sent straight to the old mail platform and getting rejected with a 451 error. Now fixed and emails sent whilst it was broke will have been deferred. The sending server therefore would have reattempted delivery. Depending on the retry timeout of the sending server, some of the emails will have been bounced back to the sender but many will have eventually filtered through.
Apologies to both of you for the inconvenience.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: No incoming emails getting through
17-04-2008 12:29 PM
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Re: No incoming emails getting through
17-04-2008 2:35 PM
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Regards .....
Re: No incoming emails getting through
17-04-2008 6:51 PM
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It's a shame it took so long to address, but I appreciate these things happen.
Fortunately it was email delayed and not lost.
Best wishes!
Re: No incoming emails getting through
17-04-2008 9:11 PM
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I'm afraid that your test mail is the only one to get through, I've sent several test mails to myself
throughout today but none have arrived
As you know I've raised a ticket which is still OS
Cheers
Re: No incoming emails getting through
18-04-2008 2:08 PM
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I've no idea how that came about since the email address has been unchanged for several years now.
It wouldn't let me change the default Mailbox name, so, in case it helps someone else, my solution was to create an alias for my real address and redirect mail from it to the mis-named Mailbox - eureka ! - it works
Re: No incoming emails getting through
18-04-2008 2:56 PM
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But I've now got the message ...................
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- Re: No incoming emails getting through