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No dial tone but broadband still works - how?

donne
Grafter
Posts: 64
Registered: ‎15-08-2007

No dial tone but broadband still works - how?

I have no dial tone on my phone service but broadband continues to work.  The Openreach engineer tells me that there is a break in the cable between the house and the pavement box.  I don't understand how the broadband continues to work if there is a break in the cable, or at least in one of the cores.  Can anyone explain please?
8 REPLIES 8
PeterLoftus
Pro
Posts: 2,599
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Registered: ‎27-05-2011

Re: No dial tone but broadband still works - how?

don't always believe an Openreach engineer?! Smiley
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Oldjim
Resting Legend
Posts: 38,460
Thanks: 787
Fixes: 63
Registered: ‎15-06-2007

Re: No dial tone but broadband still works - how?

Broadband can actually work, after a fashion, with only one core working properly I believe whereas voice definitely doesn't
pierre_pierre
Grafter
Posts: 19,757
Thanks: 3
Registered: ‎30-07-2007

Re: No dial tone but broadband still works - how?

Well he was correct, there are a lot of reports of broadband operating on just one wire, think the signal goes back via earth
Jim beat me to it
198kHz
Seasoned Hero
Posts: 5,731
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Registered: ‎30-07-2008

Re: No dial tone but broadband still works - how?

It's RF - it jumps the gap.
Murphy was an optimist
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x47c
Grafter
Posts: 881
Thanks: 3
Registered: ‎14-08-2009

Re: No dial tone but broadband still works - how?

The replies are all correct
Broadband WILL work (though badly  -at a low sync ) if only one of the two wires in the incomming pair is connected.
(ie one wire is OK and the other has a break in it)
It does depend on which wire it is though!
I know  - I've had it happen to me.
198kHz
Seasoned Hero
Posts: 5,731
Thanks: 2,779
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Registered: ‎30-07-2008

Re: No dial tone but broadband still works - how?

Quote from: x47c
It does depend on which wire it is though!

RF isn't polarity conscious is it?
Murphy was an optimist
Zen FTTC 40/10 + Digital Voice   FRITZ!Box 7530
BT technician (Retired)
ReedRichards
Seasoned Pro
Posts: 4,927
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Registered: ‎14-07-2009

Re: No dial tone but broadband still works - how?

Exactly the same thing happened to me, I completely lost dial tone but maintained a broadband connection at a considerably reduced speed.  My problem was a bad connection.  I guess this was a join between two sections of wire that had become high resistance/impedance instead of very low resistance.  The broadband signal operates at high power and ADSL is designed to cope with a large impedance between the exchange and your house.  The telephone signal operates at relatively low power and expects a low impedance path. 
donne
Grafter
Posts: 64
Registered: ‎15-08-2007

Re: No dial tone but broadband still works - how?

Thanks for the replies.  Broadband download speed tests at a low 1Mbps and upload at 316kbps - until the line is repaired, I guess I should be thankful for small mercies!