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No connection/ very slow
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No connection/ very slow
22-03-2018 5:55 PM
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Hi,
My internet has been dropping off and I have very slow connection when it is working. Plusnet sent an engineer to my address who checked outside and told me he couldnt find an issue outside. I have had no further update and am without usable internet (also having trouble getting through to plusnet due to poor phone signal at my address) I have tried the usual reset and switching on/off I have also tried plugging into main socket but the broadband light was flashing and internet light not on at all. Any ideas would be appreciated ? Thanks
My internet has been dropping off and I have very slow connection when it is working. Plusnet sent an engineer to my address who checked outside and told me he couldnt find an issue outside. I have had no further update and am without usable internet (also having trouble getting through to plusnet due to poor phone signal at my address) I have tried the usual reset and switching on/off I have also tried plugging into main socket but the broadband light was flashing and internet light not on at all. Any ideas would be appreciated ? Thanks
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Re: No connection/ very slow
23-03-2018 3:21 PM
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Hi @Laura09
Thanks for getting in touch.
I can see that you spoke to one of my colleagues yesterday regarding your account and we've arranged a further engineer for you on this ticket
Could you let us know how you get on once the engineer has attended and we'll go from there?
Best Wishes,
Dave
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Re: No connection/ very slow
26-03-2018 5:41 PM
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Hi
The engineer came today and replaced cable in the wall and on wall outside. The internet is still not working. It disconnects frequently and is so slow when it is connected it is no use whatsoever. Please can you help ? I have now been without internet for over a week.
Thanks
The engineer came today and replaced cable in the wall and on wall outside. The internet is still not working. It disconnects frequently and is so slow when it is connected it is no use whatsoever. Please can you help ? I have now been without internet for over a week.
Thanks
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Re: No connection/ very slow
01-04-2018 3:46 PM
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- Re: No connection/ very slow