No connection since 'joining' Plusnet
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Re: No connection since 'joining' Plusnet
17-11-2010 9:53 AM
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I've just been looking at the fault notes on the BT systems and it says the order was placed on 11/11/2010 and can take 1-3 working days so we will expect to know what's happening today. I can assure you we're doing everything we can for you and won't let it lie.
Jojo
Re: No connection since 'joining' Plusnet
17-11-2010 11:31 AM
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Not happy in the slightest.
Re: No connection since 'joining' Plusnet
17-11-2010 1:19 PM
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The fault guy who you spoke to the other day is checking it out now and will call you shortly.
Jojo
Re: No connection since 'joining' Plusnet
17-11-2010 8:04 PM
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I've just rung Plusnet after coming home to find nothing has changed and been told the engineer has gone home, not left an update and also BT are closed too. I requested that someone get onto this tomorrow first thing but was told that wasn't possible. I'm going to ring if I haven't heard anything by lunchtime to start a formal complaint. I don't care if it's BT's fault; my contract is with Plusnet and as such they should be more proactive.
I'm extremely close to cancelling and asking for my money back. Let this be a warning to others.
Re: No connection since 'joining' Plusnet
18-11-2010 12:36 PM
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Quote from: robinelvin ColinW,
Just to let you know that you're not the only one. I've been waiting over 2 weeks to be connected, phoning regularly to keep being told it's a fault with the supplier. Nobody at Plusnet seems to want to own the problem and pursue it. I don't understand why I have to keep hassling.
I also simply want to know when my fault will be fixed but this seems to be a holy grail. Absolutely awful service, hardly "Award Winning" in my opinion and that recorded message only serves to rub salt in the wound.
To cap it all I've just got an email from them saying that as I've been active for 14 days they can now tell me my line speed! What a joke.
Good luck with your issue. If I'm not connected by tomorrow I'm cancelling and going back to Tiscali. You've got more patience than me.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: No connection since 'joining' Plusnet
18-11-2010 4:04 PM
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Maybe I'll get connected tomorrow. BT's next update is 22nd Nov but Plusnet have assured me that they will be contacting BT well before that. Let's wait and see. It's Last Chance Saloon for both of them.
Re: No connection since 'joining' Plusnet
18-11-2010 4:11 PM
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I've been liaising with the chap you spoke to earlier who will be taking ownership of this for you. Just to clarify, we are the Digital Care Team. The chap you spoke to is one of our senior faults agents so you're in very capable hands with him.
Jojo
Re: No connection since 'joining' Plusnet
19-11-2010 3:22 PM
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I understand you are looking after this today. As of yet there is no change from my end so I presume BT haven't done the work. Would you please try to contact them before their cob today to find out what's happening?
Thanks
Robin
Re: No connection since 'joining' Plusnet
19-11-2010 5:58 PM
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There's been no further activity. Alex will be in on Sunday and will chase it for you then.
Jojo
Re: No connection since 'joining' Plusnet
22-11-2010 10:32 AM
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BT's update is today so I'm hopeful someone will let me know what's going on today. I'm not going to chase Plusnet any more as it seems fruitless.
Re: No connection since 'joining' Plusnet
22-11-2010 10:45 AM
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I'm not sure why you weren't contacted yesterday, he doesn't seem to be here today either, so I'm not sure if he's ill or something. I've just checked for an update and it says the update is due at 1300hrs so I'll check after that for you.
Jojo
Re: No connection since 'joining' Plusnet
23-11-2010 12:30 PM
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Chasing (again) - what's the latest ETA from BT? I get the feeling they are just fobbing us off. I know you are at their mercy but surely you can put some pressure on them? Do they not have SLAs in place? You have a very disappointed customer as a result who is very glad he didn't sign up for a 12 month contract.
We're now approaching 1 month since I ordered broadband from you. This is ridiculous by anyone's standards.
Robin
Re: No connection since 'joining' Plusnet
23-11-2010 12:40 PM
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Alex updated your ticket yesterday and said he will check again today, so once he has I'm sure he'll update you.
Jojo
Re: No connection since 'joining' Plusnet
25-11-2010 9:39 AM
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I didn't chase for an update yesterday to give you a chance to find out of what was happening and update me. I didn't get any contact.
Can you tell me what the story is today, please?
Robin
P.S. Today is the 1 month anniversary of when I ordered the service from you.
Email just received:
"Now that you've had your new Internet service for nearly a month, we thought you might be interested to learn how you can get it for free!
We give customers the chance to reduce their subscription by recommending Plusnet to others."
Feels like a bit of a joke only I'm not laughing..........
Re: No connection since 'joining' Plusnet
25-11-2010 10:18 AM
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I've just been on the phone to the suppliers and they tell me this is now in the final stage of progression and the solution is being implemented today. I am to call back later for an update.
Jojo
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