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No connection since Wednesday

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Newbie
Posts: 1
Registered: ‎12-09-2008

No connection since Wednesday

Trying to sort out my mum's plusnet broadband. There's no Internet connection. I've reset the router, re configured it, changed router, tried a different computer even.
I phoned plusnet and there is a fault in the Birmingham area - however this is leading to slow connections, not total service loss. Plus, the problem here pre-dates the current situation.
The guy on the phone said they cannot raise the error with BT while this area fault persists.
Can anyone suggest an alternative approach?
1 REPLY 1
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Grafter
Posts: 21,036
Thanks: 2
Registered: ‎04-04-2007

Re: No connection since Wednesday

The MSO in Birmingham has now been fixed so you should be able to get the fault raised.
Apologies for the delay.