Trying to sort out my mum's plusnet broadband. There's no Internet connection. I've reset the router, re configured it, changed router, tried a different computer even.
I phoned plusnet and there is a fault in the Birmingham area - however this is leading to slow connections, not total service loss. Plus, the problem here pre-dates the current situation.
The guy on the phone said they cannot raise the error with BT while this area fault persists.
Can anyone suggest an alternative approach?
