No connection help please
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No connection help please
30-06-2014 3:21 PM
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Re: No connection help please
30-06-2014 3:39 PM
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Re: No connection help please
30-06-2014 4:48 PM
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Had a quick look at the wiring to the grey box outside and it looks like its seen better days. The last OR Engineer was supposed to check it last time he visited and he gave it a 2 second glance.
Any help would be appreciated, I seem to be caught in a cycle, works ok - Disconnections- OR Visits - works for a month or so - Disconnections - OR Visits, and so it continues.
Re: No connection help please
01-07-2014 1:28 PM
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Re: No connection help please
04-07-2014 7:58 PM
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Re: No connection help please
07-07-2014 10:53 AM
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Re: No connection help please
07-07-2014 11:09 AM
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<img src="http://community.plus.net/visualradius/generated/image14047277749675.png"/>
Re: No connection help please
08-07-2014 4:36 PM
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Re: No connection help please
08-07-2014 4:48 PM
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In the meantime, we'll need to re-appoint, would you be able to update the ticket with further engineer availability? I'll do my absolute best to get a quick turnaround on this for you.
Re: No connection help please
08-07-2014 9:26 PM
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Even reading the notes on the last ticket saying "Circuit performance appears unstable due to excessive daily line retrains. Confirm that End User is not disconnecting" giving reference to having 80 plus retrains in 24 hours, gets my back up, as if i have nothing better to do that muck around powering down the modem.
Also trying to catch up on work from home and having no connection upon many occasions and having to go into work on my day off is not a happy situation.
How much inconvenience must I endure at the hand of Plusnet and Openreach ?
Re: No connection help please
09-07-2014 9:07 AM
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I appreciate and fully understand your frustration and I'm glad that's been re-booked in for you. I'll do my best to keep an eye on things for you and I'll ensure that the Faults Team respond to you within a timely manner.
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