No connection........again

[#1]

Ticket ID: 33497524

[#2]

I'll ask someone to take a look and get back to you.

[#3]

Hi there,
I've raised the fault for you now.

[#4]

The ticket info means absoulutely nothing, whats being done? And why does Friday keep pooping up, Its Tuesday today - is she going to have to wait?
FWIW She was with Orange for 18 months without any disconnections or issues, this is month 3 with Plusnet. (been double billed and now this!)

Training/Comms  1:08pm, Tuesday 25th May 2010
Your support request has been escalated to the correct team for review.
Comms 1:09pm, Tuesday 25th May 2010
The next action on your Contact Us Ticket is due on Friday 28th May at 1:00pm. This ticket will remain open with the BOT - DSL Logged Faults - No Syn until this time.
Script User Automated Script Pool 1:11pm, Tuesday 25th May 2010
The Question 33497524 has been released from hold and sent back to BOT - DSL Logged Faults - No Syn
Your fault Ticket has now been taken off hold.
This has now been forwarded to the relevant support team. We will carry on investigating your problem and your open fault will be updated as soon as more information is available.

[INTERNAL]
Ticket now off hold. Please action.
BOT - DSL Logged Faults 1:20pm, Tuesday 25th May 2010
Your support request has been escalated to the correct team for review.
BOT - DSL Logged Faults 1:21pm, Tuesday 25th May 2010
The next action on your Contact Us Ticket is due on Friday 28th May at 1:00pm. This ticket will remain open with the BOT - DSL Logged Faults - No Syn until this time.
Script User Automated Script Pool 1:24pm, Tuesday 25th May 2010
The Question 33497524 has been released from hold and sent back to BOT - DSL Logged Faults - No Syn
Your fault Ticket has now been taken off hold.
This has now been forwarded to the relevant support team. We will carry on investigating your problem and your open fault will be updated as soon as more information is available.

[INTERNAL]
Ticket now off hold. Please action.

[#5]

Hi there,
The mention of Friday is because the ticket was automatically put on hold when I raised it (awaiting a response from BT).
We now need to arrange an engineer appointment, can you advise when is a good time? The options are morning (8am to 1pm) or afternoon (1pm to 6pm).

[#6]

Do they work Saturdays?

[#7]

Scrap that, is Thursday available?

[#8]

I've requested Thursday, will come back to you as soon as it's confirmed.

[#9]

Afternoon please 

[#10]

They've only got morning on Thursday :(. It's come back confirmed for Thursday am, is that doable or do you need me to change it?

[#11]

DOH!
Yeah Thursday AM is fine

[#12]

That's booked in for you then.

[#13]

Any news/updates yet?

[#14]

Hi mrmarkus,
The notes have come back, basically stating that a fault was fixed but on internal equipment - we've seen a couple of connections today but not online at the moment. How did things go from your point of view?

[#15]

I've re-escalated with BT as it's still not connected and tests show no sync.
More news as we have it.