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No call or email back after 2 hours

kazaroouk
Grafter
Posts: 25
Thanks: 2
Registered: ‎23-10-2018

No call or email back after 2 hours

So it’s 9pm and I still don’t know if I have to take the day off work tomorrow.
Can someone please let me know when I have an engineer booked.
Can you also let me know the complaints procedure.

Kind regards

Karen
2 REPLIES 2
SpendLessTime
Aspiring Hero
Posts: 2,849
Thanks: 849
Fixes: 82
Registered: ‎21-09-2009

Re: No call or email back after 2 hours

Hi Karen

From one customer to another,

The official complaints procedure is at https://www.plus.net/help/legal/complaints-code-of-practice/

For future reference a link to it is shown at the bottom of every web page as "Complaints Code of Practice"

dvorak
Moderator
Moderator
Posts: 24,823
Thanks: 4,493
Fixes: 1,142
Registered: ‎11-01-2008

Re: No call or email back after 2 hours

 


 

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