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No broadband

vicky8211
Newbie
Posts: 4
Thanks: 1
Registered: ‎05-10-2016

No broadband

Hi guys. I have had no broadband since 7am this morning so over 4 hours! I've checked the cables, phone line is fine and I've reset the router but I still have a ref light! Any ideas?Huh
6 REPLIES 6
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,131
Thanks: 991
Fixes: 401
Registered: ‎01-01-2012

Re: No broadband

I'm just looking into this for you.

[edit]

There's a issue we're aware of and investigating. I'll update you as soon as we know more.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
vicky8211
Newbie
Posts: 4
Thanks: 1
Registered: ‎05-10-2016

Re: No broadband

Brilliant thanks for letting me know, hopefully it's fixed soon!
Chris
Legend
Posts: 17,723
Thanks: 598
Fixes: 168
Registered: ‎05-04-2007

Re: No broadband

Still having issues Vicky? If so can you try a disconnect/reconnect

If this post resolved your issue please click the 'This fixed my problem' button

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
vicky8211
Newbie
Posts: 4
Thanks: 1
Registered: ‎05-10-2016

Re: No broadband

Hello
Yes I'm reconnected thank you Smiley
BenB
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 541
Fixes: 20
Registered: ‎02-03-2015

Re: No broadband

Thank you for letting us know @vicky8211 and if you need any further assistance then please just get in touch and we'll be more than happy to help

vicky8211
Newbie
Posts: 4
Thanks: 1
Registered: ‎05-10-2016

Re: No broadband

Hello

I'm having this problem yet again!! No internet at all today and was intermittent all day yesterday!!