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No broadband/wifi

Tractorboy55
Newbie
Posts: 4
Registered: ‎03-11-2018

No broadband/wifi

Hi, moved house 2 days ago and my broadband should be up and running does not work. Online chat help is not available and I the waiting time when calling is 60 mins. How do I get this fixed?
6 REPLIES 6
Gel
Aspiring Champion
Posts: 2,150
Thanks: 255
Fixes: 26
Registered: ‎02-08-2007

Re: No broadband/wifi

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,162
Thanks: 1,047
Fixes: 405
Registered: ‎01-01-2012

Re: No broadband/wifi

Sorry to hear this and apologies for the delayed response.

Unfortunately it looks like the agent you spoke with placed your order incorrectly and it never went through on our suppliers systems.

I've placed a order now and we'll confirm the date as soon as possible

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Tractorboy55
Newbie
Posts: 4
Registered: ‎03-11-2018

Re: No broadband/wifi

Thank you Matthew. Any idea how long this will take?
Tractorboy55
Newbie
Posts: 4
Registered: ‎03-11-2018

Re: No broadband/wifi

Sorry I forgot to add, will you contact me to tell me when it is up and running? Thank you
Tractorboy55
Newbie
Posts: 4
Registered: ‎03-11-2018

Re: No broadband/wifi

Thank you Gel

Warwick
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 594
Fixes: 29
Registered: ‎06-08-2018

Re: No broadband/wifi

Hi @Tractorboy55,

Thanks for getting in touch regardibng your order progress and I apologise for the earlier delays.

I have responded via a ticket on your account with further detail on your issue. You can view these details here

If you have any questions feel free to get in touch