No broadband light on router - no even flashing. New Install
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: No broadband light on router - no even flashin...
No broadband light on router - no even flashing. New Install
03-12-2014 10:20 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
So I told Plusnet this and they said they would activate it their end but it could take up til the 9th December still.
Problem is that I plug in the technicolour router and the BROADBAND LIGHT does not even come on or flash ------ is this common or a fault with the line, or router?
Thanks.
Re: No broadband light on router - no even flashing. New Install
04-12-2014 7:28 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Welcome to the forum. If the Broadband light isn't flashing, it sounds to me that the broadband hasn't been activated by BTw at the exchange. Openreach may have done the jumpering perhaps.
The only other possibility is that have you got everything that's plugged into any phone sockets plugged in via Microfilters look like this?
Or if no extension sockets, and just a new NTE5A that looks similar to this one but the Openreach logo will be in grey print, it may have been fitted with one of the new vDSL Filtered Plates (SSFP) such as this.
In which case do you have the modem/router plugged into the top socket and any phone &/or other equipment in the bottom socket?
Re: No broadband light on router - no even flashing. New Install
04-12-2014 9:58 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Could you check with BT that is it active and not an equipment fault?
jim:quote
Re: No broadband light on router - no even flashing. New Install
04-12-2014 10:04 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: No broadband light on router - no even flashing. New Install
04-12-2014 10:15 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: No broadband light on router - no even flashing. New Install
04-12-2014 11:12 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: Chris I see you've opened a fault ticket, this has picked up a potential issue on the phone line. Is there any noise on the line at all? Try plugging a single handset into the master socket and going through the quiet line test by dialling 17070.
I cannot do that as i do not have a landline phone handset. What else can you do? Send the engineers back!?? I hope that I am not paying for this is there is a fault.
Let me know.
Re: No broadband light on router - no even flashing. New Install
04-12-2014 11:21 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Always a good idea to have a basic one, at the very least you can use it to call support for free, and of course check the line is working.
Quote from: tooslow do not have a landline phone handset.
Only a fiver from Argos, so. "Every home should have one" : http://www.argos.co.uk/static/Product/partNumber/5526527.htm
Meanwhile just borrow one from a neighbour.
Re: No broadband light on router - no even flashing. New Install
04-12-2014 11:23 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: No broadband light on router - no even flashing. New Install
04-12-2014 11:34 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
jim:quote
Re: No broadband light on router - no even flashing. New Install
04-12-2014 11:36 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: No broadband light on router - no even flashing. New Install
04-12-2014 11:42 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
jim:quote
Re: No broadband light on router - no even flashing. New Install
04-12-2014 12:24 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: Chris You should hear nothing, absolutely nothing. If there are any crackles, hissing, pops, whistles or other noise then let us know.
Okay - plugged a phone in and did the 'quiet line test' - no noise, crackles, pops or hisses to report. Now what? Why is my broadband not up? Have BT activated it? They told me they had when they installed the box.
Re: No broadband light on router - no even flashing. New Install
04-12-2014 12:26 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: No broadband light on router - no even flashing. New Install
04-12-2014 12:32 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Also, is there a way for you to check that everything has been activated by BT to enable the broadband to work - this it to eliminate the fact that it may be be activated at the exchange.
Am I likely to be able to get some service today?
jim:quote
Re: No broadband light on router - no even flashing. New Install
04-12-2014 1:31 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
On the initial emails, and a couple of updates since, we advised that your phone service was due to go active on the 2nd and that once it was active we'd place the order for your broadband service which would take 5-7 working days. Your broadband is due to go active on the 9th December.
It's probably still worthwhile letting us look at the home phone issue that's been detected.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: No broadband light on router - no even flashin...