No broadband for hours

[#1]

Hi, I've only been with Plusnet for a few days.

My broadband stopped working at around 3pm today, 3 hours later and no signs of improvement.

It has also seemed a bit unstable in the first few days o usage before then, trying to stream using the ethernet cable at 2mbps and struggling. Can anyone help with both issues? Thank you

[#2]

Hi,

Really sorry to hear you're having problems with your broadband. Can you please private message me your account username so I can take a look for you?

[#3]

Thanks for the PM with your username.

I'm just testing your line now...

[#4 · Accepted solution]

Are you able to connect an alternative microfilter to your router, replacing the one you have currently?

[#5]

Excellent that seems to have sorted it cheers.