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No broadband connection

Toeknee1
Newbie
Posts: 2
Registered: ‎10-12-2017

No broadband connection

Hello.
My internet connection is completely down as of this morning. It did snow a lot last night. I was wondering if such weather would cause internet to be down in my area? Thanks.
4 REPLIES 4
Gel
Aspiring Champion
Posts: 2,332
Thanks: 299
Fixes: 29
Registered: ‎02-08-2007

Re: No broadband connection

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,563
Thanks: 10,265
Fixes: 1,599
Registered: ‎21-04-2017

Re: No broadband connection

Hi there. I'm sorry to hear you're experiencing connection problems.

It looks like your service is affected by a major service outage which is due to be resolved by 6:59 tonight. It's subject to change though, but please do let us know if you can't connect following the estimated resolution time.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Toeknee1
Newbie
Posts: 2
Registered: ‎10-12-2017

Re: No broadband connection

I’m still unable to connect to the internet a few days after the estimated time. Is there another rough update when the outage should be resolved? Thanks.
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,563
Thanks: 10,265
Fixes: 1,599
Registered: ‎21-04-2017

Re: No broadband connection

Apologies that this is still ongoing. I've just had a word with our suppliers and the new estimated resolution date for the major service outage is tomorrow afternoon. Sorry for the inconvenience caused.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet