No Sync Today
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No Sync Today
01-10-2012 9:55 AM
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Re: No Sync Today
01-10-2012 2:35 PM
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I would suggest if possible that you can try another router or try yours at another property.
If you can also raise a fault at http:faults.plus.net this our faults team could then have a look into this for you.
Re: No Sync Today
01-10-2012 2:39 PM
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Re: No Sync Today
01-10-2012 2:39 PM
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Thanks for that. I did raise a ticket through the faults system, but that's just sitting there saying "awaiting review". I'm not at home at the moment, but if the connection has come back I wonder why? Is this another mysterious "BT have done something but they're not saying what" thing?
Re: No Sync Today
01-10-2012 7:25 PM
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I'm afraid this service is just no good for our needs. We need a reliable internet connection for work as well as all the other stuff and we just don't have it. There has to be a better way. I wouldn't expect to have to sit around for a week if my electricity or water supply failed. In 2012, I shouldn't have to for broadband either.
Re: No Sync Today
02-10-2012 11:17 AM
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Re: No Sync Today
02-10-2012 11:36 AM
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Re: No Sync Today
02-10-2012 11:49 AM
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I appreciate your frustration with this but we have set procedures in place which help faults get resolved as soon as possible.
The Initial reply can take up-to 72 hours but your is set to be ahead of this.
Re: No Sync Today
02-10-2012 12:05 PM
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Again, thanks for keeping me informed. The feeling that nothing is going on is perhaps the most frustrating aspect to all this. Still, and I appreciate your efforts, 72 hours for an initial reply is really no good to me. If I was relying on my broadband connection for work - which I and others in my house quite often do - we can't just say to people "Sorry, can't work for at least three days and maybe longer."
I appreciate you're stuck in the middle between customers and BT here and that you have to jump through certain hoops before issues can be escalated. But from my perspective, the approach to broadband provision in the UK is fundamentally broken. Issues are dealt with far too slowly.
Re: No Sync Today
02-10-2012 12:16 PM
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Quote from: Xenolith But from my perspective, the approach to broadband provision in the UK is fundamentally broken. Issues are dealt with far too slowly.
Tend to agree with that. Although the staff at Plusnet seem to be pretty on the ball and definitely courteous, the whole system of resolving Broadband issues (in general, across ISPs) does seem somewhat broken. Can we go steal a big bag of that Scandanavian internet? 40Mbps please.
Re: No Sync Today
02-10-2012 12:30 PM
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Re: No Sync Today
03-10-2012 8:40 AM
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Completely fed up with PN and the lack of updates/response. I'm researching satellite broadband - that's how bad it is!
Re: No Sync Today
03-10-2012 9:38 AM
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I was referring to the fact that an initial test that I run came back that your line was functioning OK. So I was advising to check everything internal as to rule and the fact that I was hoping it would possible resolve the fault.
As I said there will be an update shortly and I will monitor to make sure there is.
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