No Service Phone or Internet
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No Service Phone or Internet
24-01-2016 12:22 PM
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1. Best Effort Test: -provides background information.
Download Speed
0.53 Mbps
0 Mbps 0.5 Mbps
Max Achievable Speed
Download speedachieved during the test was - 0.53 Mbps
For your connection, the acceptable range of speeds is 0.1 Mbps-0.5 Mbps.
IP Profile for your line is - 0.51 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.53 Mbps
0 Mbps 0.83 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.53Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
Re: No Service Phone or Internet
24-01-2016 1:02 PM
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click link below (login required)
Re: No Service Phone or Internet
24-01-2016 3:49 PM
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Estimated line speed:
There's no speed estimate currently held on your account.
Current line speed:
0.5 Mb
Netgear N 600 Dual Band Gigabit ADSL2+Modem Router DGND 3700 v2 Lots of lights working
Re: No Service Phone or Internet
24-01-2016 3:54 PM
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Link Rate 1319 Kbps 624 Kbps
Line Attenuation 69.0 dB 43.8 dB
Noise Margin 12.8 dB 6.3 dB
Now
Re: No Service Phone or Internet
24-01-2016 3:59 PM
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can you check the IP profile again as it should be 1167kbps
Re: No Service Phone or Internet
24-01-2016 4:10 PM
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Re: No Service Phone or Internet
24-01-2016 4:12 PM
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Re: No Service Phone or Internet
24-01-2016 4:17 PM
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1. Best Effort Test: -provides background information.
Download Speed
0.53 Mbps
0 Mbps 2 Mbps
Max Achievable Speed
Download speedachieved during the test was - 0.53 Mbps
For your connection, the acceptable range of speeds is 0.8 Mbps-2 Mbps.
IP Profile for your line is - 1.16 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.49 Mbps
0 Mbps 0.83 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.49Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
This test was not conclusive and further testing is required.This might be useful for your Broadband Service Provider to investigate the fault.
If you wish to carry out further tests,please click on 'Continue' button.If not, please close the window using 'Exit' button and contact your ISP for further assistance with these results.
Please visit the FAQ if you are unable to understand the test results.
Re: No Service Phone or Internet
24-01-2016 4:24 PM
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The Plusnet profile will update over night
To get more speed the line will need to reset to get the noise margin down but Plusnet will only do that if the line is seen to be stable
Re: No Service Phone or Internet
24-01-2016 4:27 PM
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Re: No Service Phone or Internet
24-01-2016 4:33 PM
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Re: No Service Phone or Internet
26-01-2016 10:56 PM
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I've released your Fault Ticket from being on hold as BT Openreach have cleared the Phone problem near your Local Exchange. Our Support Team will respond further shortly.
Re: No Service Phone or Internet
27-01-2016 12:00 AM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: No Service Phone or Internet
27-01-2016 9:38 AM
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My service has returned Thank you
Re: No Service Phone or Internet
27-01-2016 9:45 AM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
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