No Response To My Ticket
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No Response To My Ticket
07-10-2009 2:01 PM
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6 days later still no response from finance , when i created the ticket the average response time was just over 5 hours, i would have expected some kind of response by now.
Regards
Mike
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: No Response To My Ticket
07-10-2009 3:20 PM
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Sorry for the delay, I've given the Finance team a nudge and they're taking a look for you.
Re: No Response To My Ticket
07-10-2009 3:24 PM
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Much appreciated
Regards
Mike
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: No Response To My Ticket
07-10-2009 3:52 PM
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Re: No Response To My Ticket
07-10-2009 4:42 PM
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After this cheque is sent, at the moment there should be 4 more pending referrals on my account , can you please check to see if these have been marked down.
If you need info regarding signup dates etc.. please let me know
Regards
Mike
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: No Response To My Ticket
07-10-2009 4:48 PM
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Re: No Response To My Ticket
07-10-2009 5:30 PM
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Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: No Response To My Ticket
08-10-2009 8:55 AM
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Regards
Mike
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: No Response To My Ticket
08-10-2009 4:34 PM
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Right I think I know what's going on - it looks indeed like the referrals have not been added in your case, I've done some test signups to see if they are adding at all - either way we'll get a problem raised once Dev have had a chance to look over the testing.
As regards the payments, these will be raised when the billing date for each account has passed so I'm afraid you may need to wait a bit. I promise the payments will be forthcoming though.
EDIT: Dev = development team, sorry I should have clarified that one.
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