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No Reply on Fault for three days!

sjrinfroyle
Grafter
Posts: 895
Registered: ‎08-05-2011

No Reply on Fault for three days!

I raised a fault on the 4th about disconnections on my line and I was told it would take 24 hours to test the line and then I would get a response back. Three days later and I still don't have a response.
Could a staff member have a look at this?
2 REPLIES 2
orbrey
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: No Reply on Fault for three days!

Hi there,
I've just nudged one of our faults agents to have a look at this, you should get an update shortly.
sjrinfroyle
Grafter
Posts: 895
Registered: ‎08-05-2011

Re: No Reply on Fault for three days!

Thanks Matt, it's very much appreciated!