No Phone or internet working

[#1]

Thanks for the information Michael.
I've escalated your Phone Fault Ticket from the Phone Faults Team to the broadband Faults Team for further investigation.

[#2]

Hi Chris just an update,
BT engineer called out today and said he changed a few things around, He said before he was going that he tried to reset the SNR but said that you had one in progress so the internet will be slow and may take a few days (Friday) till you reset it on your side. He said when he closes the Job you should do it again.

Currently internet is 0.10mb - 0.21mb on the speedtest.
I wasn't sure if to post or not just incase you may double reset or something that might mess up things, but I really don't want to wait till Friday if not needed.
Thanks.

[#3]

Thanks for the update.
I've just checked on our internal systems and I should be able to complete an SNR Reset tomorrow for you. The reset that was done previously expires at midnight tonight.
I'll get that done tomorrow for you.

[#4]

No change in speed so far not sure if you did reset yet but still getting 0.1-0.2 download speed.

[#5]

That's been sorted for you.
You might need to restart your router for the changes to take effect.

[#6]

The router was reset 3hours 33mins ago it might have adjusted itself. Here's the router stats
============================================================================
      xDSL Port Details      Upstream        Downstream
              Line Rate:      0.480 Mbps        1.376 Mbps
    Actual Net Data Rate:      0.448 Mbps        1.344 Mbps
          Trellis Coding:        ON                ON
              SNR Margin:      12.0 dB            8.1 dB
            Actual Delay:          8 ms              8 ms
          Transmit Power:      12.5 dBm          16.7 dBm
          Receive Power:        4.7 dBm          4.7 dBm
              Actual INP:        1.5 symbols      1.0 symbols
      Total Attenuation:        0.0 dB            0.0 dB
Attainable Net Data Rate:      0.812 Mbps        2.024 Mbps
============================================================================

Speed is still slow test says 0.47mb upload and 0.36mb upload. Do you think it will rise?

[#7]

Have your speeds picked up yet?
If they haven't, I would reply back to Ticket: 81017793 and our Faults Team will be able to investigate further for you.