No Estimated Line Speed.
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No Estimated Line Speed.
05-04-2017 6:08 PM
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Hi all
I went on the portal to check my estimated line speed today, but it said...
"Estimated line speed:There's no speed estimate currently held on your account.
Current line speed:50.8 Mb"
Please can anyone advise?
Thanks
Chrissy
Re: No Estimated Line Speed.
05-04-2017 7:19 PM
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Don't worry about it, it has no relevance to your actual speeds which depend on your sync speeds, BT IP profile and the PlusNet profile derived from that.
Re: No Estimated Line Speed.
05-04-2017 8:00 PM
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As RealAle has said, it shouldn't be anything to be concerned about. I'd always recommend checking speed estimates over at http://dslchecker.bt.com to be honest.
Re: No Estimated Line Speed.
05-04-2017 8:52 PM
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Crumbs! Just checked on the BT link. I inputted my number and please excuse my ignorance but I have no idea what type I have.
All i know is that I have Plusnet superfast broadband through my phone line.
I did a test on the Which checker and got these results:
Re: No Estimated Line Speed.
05-04-2017 8:55 PM
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Actually the Which test above I did a few hourse ago. Just redid it and its even worse.
Re: No Estimated Line Speed.
05-04-2017 9:08 PM
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Just looked up my broadband package and its the Unlimited Fibre Extra
Re: No Estimated Line Speed.
06-04-2017 12:01 PM
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Hi Chrissy,
For testing speeds can you run this tester: http://speedtest.btwholesale.com/ on a wired connection and let us know what the results look like.
Re: No Estimated Line Speed.
06-04-2017 12:12 PM
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Hi Chris
I already did, I attached the results in a screenshot a couple of posts back.
Chrissy
Re: No Estimated Line Speed.
06-04-2017 12:18 PM
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The attached image shows the estimates for your line, the link I provided is a BT wholesale speedtest. It should give you a good indication of the speeds of your line if you perform it on a wired connection. -Chris
Re: No Estimated Line Speed.
06-04-2017 12:20 PM
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Incidentally, last night I waited on the Plusnet chat window for 1 1/4 hours for some help. I went down from 17 in the queue to 4, then, presumably it then closed, and I was simply cut off with an advisory message to try again later. Pi**ed off wouldn't even half describe how I felt.
Chrissy
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