No Connection
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- Re: No Connection
No Connection
07-05-2013 7:55 PM
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could one of you nice plusnet peeps check her net for me ( id prefer to pm the account name than post it here ).
Re: No Connection
07-05-2013 8:28 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: No Connection
07-05-2013 9:01 PM
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Re: No Connection
07-05-2013 9:03 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: No Connection
07-05-2013 10:09 PM
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Re: No Connection
08-05-2013 10:12 AM
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I've had a look over the conenction and I'd certainly suggest running through our fault troubleshooter so we can take a closer look.
Re: No Connection
08-05-2013 11:07 AM
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If there's a red light on the router, his mum is not going to be able to do those tests... Or am I missing something?
A link to local / physical things to check before running the line test trouble shooter might be relevant here...
Got dial tone / quiet line?
Disconnect all phones...
Plug into test socket...
If after all of that, there's still no BB connection, it is going to come down to raising a fault ticket via some means other than the trouble shooter which IIRC must be done on the subscriber's line.
If I'm wrong, I'm content to be flamed!
Cheers,
Kevin
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: No Connection
08-05-2013 11:12 AM
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Re: No Connection
08-05-2013 11:14 AM
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Quote If after all of that, there's still no BB connection, it is going to come down to raising a fault ticket via some means other than the trouble shooter which IIRC must be done on the subscriber's line.
You can run the fault checker from any connection, it will check the line associated with the account you're logged in to our website with.
Re: No Connection
08-05-2013 11:34 AM
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That is one fine bit of magic... but is it widely known about?
Given that much of PN's user base is referral based - one knowledgable person helping a number of technical Luddites (I've got a handful) - then making this fact more clearly known could help take some of the load off the PN support personnel. In future, if any of my referrals think they have a line problem I can do a trouble shooter test for them without leaving home, or for that matter (I guess) do it on a mobile phone over 3G at their place?
Wicked!!!!
Kevin
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: No Connection
08-05-2013 7:37 PM
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