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No Broadband

Posts: 3
Registered: ‎23-10-2018

No Broadband

No internet for two days cannot get through to plusnet on phone to report problems or get on to online chat as it’s not available !
These people are a joke
Anyone else got broadband/router issues in South Wales ?
Posts: 30,113
Thanks: 3,192
Fixes: 491
Registered: ‎14-04-2007

Re: No Broadband

Moderator's note:

Topic moved to 'Broadband' to raise its profile.

Customer and Forum Moderator. Windows 10 Firefox 84.0.2 (64-bit)

Plusnet Help Team
Plusnet Help Team
Posts: 8,115
Thanks: 983
Fixes: 399
Registered: ‎01-01-2012

Re: No Broadband

Sorry to hear this.

From what I can see you had broadband only with us and your phone line with another company.

Looking at the lines at your address your phone line has changed to either a Sky or TalkTalk phone line?

As we can only provide broadband on BT lines the services have been ceased and your account cancelled

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team