No Broadband
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- Re: No Broadband
No Broadband
10-06-2013 2:51 PM
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No Broadband found, please ensure your account has been activated!
I have not been able to get online since Friday, the computer shows an excellent internet connection, I have not had any phone problems, nothing has changed in the house to cause this.
It also says something about Thomson Gateway, sorry to be vague but I am not at home now and cannot get online to post anyway.
Please advise
Re: No Broadband
10-06-2013 3:18 PM
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I've checked over your connection and can confirm that your internet connection current has no synchronisation which is why you cannot get online.
I'd advise running through our faults wizard at http://faults.plus.net so we can investigate this for you.
Is your land line phone currently working OK?
Re: No Broadband
10-06-2013 3:27 PM
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Re: No Broadband
10-06-2013 3:40 PM
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Re: No Broadband
10-06-2013 6:19 PM
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Re: No Broadband
11-06-2013 9:06 AM
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It may be worth logging into your router and making sure it's got your Plusnet connection settings entered, take a look here for your settings.
Re: No Broadband
11-06-2013 9:10 AM
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Definitely not showing you as connected here, please do check the settings on the spare router as it may well be connecting on a different username or password.
Re: No Broadband
13-06-2013 2:08 PM
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I have tried to view which connection I am on but it states "no profile"
So how do I just get back on line with Plusnet please? I cant find my set up disc (if i need it).
Re: No Broadband
13-06-2013 2:59 PM
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Have you managed to log into the routers interface?
Re: No Broadband
13-06-2013 4:01 PM
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Re: No Broadband
13-06-2013 4:27 PM
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Re: No Broadband
13-06-2013 5:08 PM
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Re: No Broadband
13-06-2013 6:51 PM
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this brings up a bt home hub.......... never had one, what do i do next please
oh i am online at home now
Re: No Broadband
14-06-2013 9:54 AM
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Let me know how you get on.
Re: No Broadband
14-06-2013 10:16 AM
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This issue started about 3 weeks ago, but never logged me off as I simply close down the login website as I wrongly assume it was website that may infect my computer. We were away for just over a week using a mobile BB. On my return no issue on the Wednesday as i simply shut down the log in screen. Yesterday it would not log in whatever we tried stating failed authentication. Today it is fine at present so hopefully not an intermittent issue.
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