No Broadband, North Cave - anyone else?

[#1]

Hi all
I raised a ticket on Saturday as I've had no broadband connection since Thursday 5th. I'm on the North Cave BT exchange http://usertools.plus.net/exchanges/?exchange=North%20Cave&exact=4510
Moved my modem to the test socket and used a different filter which is where it is now. I've had no update to my ticket since then although an online chat to a PN rep revealed they were testing.
Is anyone else in the area experiencing issues?
Thanks.

[#2]

From what I can see we haven't been able to spot any external issues.
We'll have to arrange a engineer to go down and investigate further.
I'll update your ticket with more details.

[#3]

Hi Matthew,
I've replied with time slots on my ticket.
Thanks.

[#4]

Thanks for that.
I'll get that booked in for you now.

[#5]

Hi,
OpenReach engineer visited & resolved issue at the exchange but my modem won't sync up whereas his test equipment did. Is there a reset or something that you guys at PN can help with? Thanks.

[#6]

Issue resolved - waited a while and just as your support guys answered the phone, everything came back to life. Magic and gremlins.
Thanks for your help.