No ADSL Signal on new order
Hello everyone,
This is my first post as a member of plusnet, and has to be said, i really did not want it to be one concerning such a topic.
I finally decided to get broadband on our bt line as im sick with my parents virgin media cable, it drifts in and out, needs constant resetting, and is slow, painfully slow. And so after paying for Plusnets package, i followed the order tracker closely, counting down the days till i could watch a full length youtube video, play cod4 without being booted out for high ping, or anything else. My broadband was due to be activated on the 18th April 2009.
Prior to that date, i recieved an email from plusnet, apologising for a delay i didnt know existed, and that my order was now running smoothly. They stated my internet would be activated on the 17th April 2009, but a sentence after that said i may not be able to use it until the beginning of next week??. I took half a notice of this email, as it came out of the blue, talking about delays i hadnt heard about.
So anyway, 17th April came, my order tracker dissapeared, i received a welcome email, saying my broadband was active! well, as soon as that arrived i plugged my router (from plusnet) in ready to get going...My ADSL light failed to come on (completely off, not even a flicker).. after messing about with resets etc i rang customer service. Apparently my internet would be available at midnight on the 17th. And so, 12:10 am Saturday, i tried again...ADSL light failed once more (completely off, not even a flicker). annoyed but tired, i waited till midday incase there was a mistake, and going by what the original order tracker had said "18th April 2009 after 12:00 pm. Tried again, same problem. you get the idea, i dont think its going to come on.
And so i have rang customer service and had a discussion, here is what i have done
- Tried setting it up, my splitter is connected correctly without a doubt. No ADSL light comes on
- Tried a reset, repeated above step. No ADSL light comes on.
- Tried unplugging every phone etc, going to master socker and trying again. No ADSL light. * note my master socket does not have a test socket, must be old
- I currently have no other router/splitter/adsl cable to test with.
Basically the summary of the story is this. where is my problem? according to plusnet and bt i am connected to the exchange, my broadband is activated. The ADSL light doesnt switch on at all which makes me think its a cable/splitter fault? *IT might be worth mentioning that if i put the splitter into a phone line, with just the phone connected to the splitter, i get no dial tone, cannot ring anyone, and cannot recieve calls. without the splitter, the phone is fine. Am i right in assuming thats not good?
Surely if its down to hardware, i should get a new one sent by plusnet? Is it worth waiting till monday and trying then, going by what the first email spoke about regarding delays? Or is the phone getting no dial tone with splitter enough to point to it being that as the cause of all this? Im not sure i want to rush out and by loads of stuff if its suddenly going to work beginning of next week.
Apologies for the rant, but for the first day with plusnet, its kind of a downer.
Thank you.
This is my first post as a member of plusnet, and has to be said, i really did not want it to be one concerning such a topic.
I finally decided to get broadband on our bt line as im sick with my parents virgin media cable, it drifts in and out, needs constant resetting, and is slow, painfully slow. And so after paying for Plusnets package, i followed the order tracker closely, counting down the days till i could watch a full length youtube video, play cod4 without being booted out for high ping, or anything else. My broadband was due to be activated on the 18th April 2009.
Prior to that date, i recieved an email from plusnet, apologising for a delay i didnt know existed, and that my order was now running smoothly. They stated my internet would be activated on the 17th April 2009, but a sentence after that said i may not be able to use it until the beginning of next week??. I took half a notice of this email, as it came out of the blue, talking about delays i hadnt heard about.
So anyway, 17th April came, my order tracker dissapeared, i received a welcome email, saying my broadband was active! well, as soon as that arrived i plugged my router (from plusnet) in ready to get going...My ADSL light failed to come on (completely off, not even a flicker).. after messing about with resets etc i rang customer service. Apparently my internet would be available at midnight on the 17th. And so, 12:10 am Saturday, i tried again...ADSL light failed once more (completely off, not even a flicker). annoyed but tired, i waited till midday incase there was a mistake, and going by what the original order tracker had said "18th April 2009 after 12:00 pm. Tried again, same problem. you get the idea, i dont think its going to come on.
And so i have rang customer service and had a discussion, here is what i have done
- Tried setting it up, my splitter is connected correctly without a doubt. No ADSL light comes on
- Tried a reset, repeated above step. No ADSL light comes on.
- Tried unplugging every phone etc, going to master socker and trying again. No ADSL light. * note my master socket does not have a test socket, must be old
- I currently have no other router/splitter/adsl cable to test with.
Basically the summary of the story is this. where is my problem? according to plusnet and bt i am connected to the exchange, my broadband is activated. The ADSL light doesnt switch on at all which makes me think its a cable/splitter fault? *IT might be worth mentioning that if i put the splitter into a phone line, with just the phone connected to the splitter, i get no dial tone, cannot ring anyone, and cannot recieve calls. without the splitter, the phone is fine. Am i right in assuming thats not good?
Surely if its down to hardware, i should get a new one sent by plusnet? Is it worth waiting till monday and trying then, going by what the first email spoke about regarding delays? Or is the phone getting no dial tone with splitter enough to point to it being that as the cause of all this? Im not sure i want to rush out and by loads of stuff if its suddenly going to work beginning of next week.
Apologies for the rant, but for the first day with plusnet, its kind of a downer.
Thank you.
My head hurts 
Lets go back to the first part.
My modem/router came from PN. It is a speed touch. the one you get for free, after paying for postage and packaging, when you sign up if you need one.
Going on getting some good quality filters, could you recomend any? or possibly link me to some? Im not sure what would classify as cheap and nasty, or over the top expensive.
Now onto wiring, and i can see this being a major hurdle. I dont own a camera, so thats out of the window. And second, i think my dad has a severe phobia of change, especially when it involves me doing something to the house. He has a cardiac arrest everytime i reset our virgin modem, or tweak some settings on it, and so i have no chance of getting near those sockets for re-wiring jobs. No matter how minor they may be. Luckily i can at least check my room one..and 1, 2 and 5 are connected. I'll try to see if i can look at the others tomorow. Until then, whats my next step?
Again, thanks for the help
Lets go back to the first part.
My modem/router came from PN. It is a speed touch. the one you get for free, after paying for postage and packaging, when you sign up if you need one.
Going on getting some good quality filters, could you recomend any? or possibly link me to some? Im not sure what would classify as cheap and nasty, or over the top expensive.
Now onto wiring, and i can see this being a major hurdle. I dont own a camera, so thats out of the window. And second, i think my dad has a severe phobia of change, especially when it involves me doing something to the house. He has a cardiac arrest everytime i reset our virgin modem, or tweak some settings on it, and so i have no chance of getting near those sockets for re-wiring jobs. No matter how minor they may be. Luckily i can at least check my room one..and 1, 2 and 5 are connected. I'll try to see if i can look at the others tomorow. Until then, whats my next step?
Again, thanks for the help
welcome to PN and the forum.
as Anotherone's all ready said it looks as tho you've been unlucky and got a faulty filter.
you will have to do some mission impossable
style sniping of the bell wires when your dad's nipped out to the shops
dont worry he makes my head hurt some times with his wealth of knowledge on adsl and bt's wiring :).
anotherone isnt it time you changed your name to Alexander Graham Bell
as Anotherone's all ready said it looks as tho you've been unlucky and got a faulty filter.
you will have to do some mission impossable
style sniping of the bell wires when your dad's nipped out to the shopsdont worry he makes my head hurt some times with his wealth of knowledge on adsl and bt's wiring :).
anotherone isnt it time you changed your name to Alexander Graham Bell
By the way, welcome to the forums and to PlusNet, you'll genreally find us a friendly lot. There are a few cynics around (I can be one occassionally 
)
Sorry about the information overload, but as soon as I saw your descriptions, I felt it necessary to warn you of everything relevant. People new to ADSL are not given enough information (that's no criticism of PN especially) they're all in the same boat.
Did you say 1 , 2 & 5 in your room, or did you mean 3 , 2 & 5?
OK, this 10 day training period doesn't start until your first sync with the exchange, so there is no rush apart from your frustration. I'd suggest you get 2 quality working filters before you alter the wiring in view of the situation with your Dad (I remember that problem when I was your age
) and do it when he's out of the way.
Describe to me what you can see at the back of your socket, colour wires etc. There should be no components just 6 terminals in 2 groups of 3. I'll find some pictures in a minute to post for you. I'll also get some links about filters.
I don't know how late you may want/can stay up, but I can post later for you to look in the morning if you can't.
Is your socket the last one on the extension run? Once you've got the filters, you can disconnect the unnecessary wires. The ones at the master and yours will be the most critical to start.
In the mean time, try the phone in that filter again, is it completely dead or can you hear any noise? If it definitely doesn't work, ring PN tomorrow and request another. Again I stress don't, regretably, plug that router in until you've got the 2 filters and the bell wires disconnected..
)Sorry about the information overload, but as soon as I saw your descriptions, I felt it necessary to warn you of everything relevant. People new to ADSL are not given enough information (that's no criticism of PN especially) they're all in the same boat.
Did you say 1 , 2 & 5 in your room, or did you mean 3 , 2 & 5?
OK, this 10 day training period doesn't start until your first sync with the exchange, so there is no rush apart from your frustration. I'd suggest you get 2 quality working filters before you alter the wiring in view of the situation with your Dad (I remember that problem when I was your age
) and do it when he's out of the way.Describe to me what you can see at the back of your socket, colour wires etc. There should be no components just 6 terminals in 2 groups of 3. I'll find some pictures in a minute to post for you. I'll also get some links about filters.
I don't know how late you may want/can stay up, but I can post later for you to look in the morning if you can't.
Is your socket the last one on the extension run? Once you've got the filters, you can disconnect the unnecessary wires. The ones at the master and yours will be the most critical to start.
In the mean time, try the phone in that filter again, is it completely dead or can you hear any noise? If it definitely doesn't work, ring PN tomorrow and request another. Again I stress don't, regretably, plug that router in until you've got the 2 filters and the bell wires disconnected..
HI ASBO, yeh very good
But as you know HP if he doesn't do the wiring first (as soon as he has the opportunity) he'll sync at a much lower rate and this will be the start of the 10 days training. If it was outside of that period, it wouldn't matter a monkey's.
Edit: Are PN sending you another filter Wolf Howl? I think it's a bit of a bummer if they are only sendning one filter with these modems
Edit: Are PN sending you another filter Wolf Howl? I think it's a bit of a bummer if they are only sendning one filter with these modems